752円 Book 1 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead. Become a master negotiator with just 7 key steps Negotiating is a part...

752円 Book 2 of the Smart Skills series: practical guides to mastering vital business skills and techniques. Using proven strategies from business experts, these essential smart skills can empower anyone with the tools to get ahead. Everything you need to know about presenting- a must have for any em...

1,326円 The Official Guide to Success is a dynamic success system proven to bring you greater wealth, direction, self-confidence, and fulfillment! This book is packed with motivation and inspiration from Tom Hopkinsーdeveloped during his record-breaking sales career. Overcome emotional roadblocks that ha...

8,124円 Mapping Motivation for Coaching, co-written with Bevis Moynan, is the first of a series of six books that are all linked to the author's Motivational Map toolkit. Each book builds on a different aspect of personal, team, and organisational development. This book is a practical guide to understand...

4,484円 This book is your blueprint for strengthening and conditioning yourself as the best corporate trainer you can possibly be. Corporate training is a challenging but incredibly rewarding job. To help others develop the skills they need to advance their careers and boost their organizations’ bottom l...

3,980円 Just as you can lead a horse to water, but it won't necessarily drink, so you can give an employee training, but he may not actually learn...unless, of course, the trainer uses this insightful new book. Turning Training into Learning provides a specific, tested method for making sure training equ...

2,490円 Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in t...

2,290円 As the president of a major sales company and experienced sales management trainer, author William Miller provides sales managers a proven method for successfully managing both sales processes and salespeople. Packed with specific, field-tested techniques, ProActive Sales Management teaches you h...

1,888円 Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people. Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching K...

1,892円 An examination of the phenomenon of "entitlement" mentalities in the American workforce -- people's preoccupation with their rewards rather than their responsibilities. Author Judith M. Bardwick points out that although the "fear" element has undoubtedly grown in the last few years, the entitleme...

4,483円 Trainers have to be creative if they want their participants to feel excited, challenged, and involved. The Creative Training Idea Book is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how t...

3,483円 In an age of ethical decay at organizations of every type, a call is being sounded for accountabiliy. Accordingly, companies must educate their employees and executives regarding acceptable practice. The Business Ethics Activity Book presents an array of provocative activities that will help enco...