2,690円 This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about ...

2,581円 慢慢讀，反覆讀，跟著他踏上美妙的心智探索之旅。 當代最偉大的心理學家、諾貝爾經濟學奬得主──康納曼 灌注五十餘年研究功力， 推出人類社會思想史上， 第一本全面深度剖析大腦思考運作的「思考聖經」。 不僅可能改變你的思維方式，甚至改變你的工作、生活與人生。 認知科學權威洪蘭教授「六親不認、迫不及待想把它譯完...

7,129円 The structure of the programme: There are two main guiding principles for the way in which the programme is organized: Firstly, the workbooks are grouped according to the Key Roles of Management. There are two core modules which focus on the personal skills required by all managers to help underw...

335円 An optometric practice can be an intimidating environment at the best of times. Initially it will look like utter chaos. Calls have to be taken, patients have to be attended to, payments received, medical aids phoned, appointments scheduled and a whole horde of other duties performed whilst appea...

3,940円 Silver Winner--Tops Sales World's Best Sales and Marketing Book Revealed: the winning blueprint for making deals like The Oracle of Omaha Warren Buffett didn't become the world's third wealthiest individual on his investing instincts alone. Buffett is a master dealmaker. In fact, one of his great...

3,104円 The pioneers of the Dimensional Model for managerial behavior demonstrate how to master skills that boost productivity Robert Lefton and Victor Buzzotta, cofounders of Psychological Associates, have revolutionized managerial procedure with their Dimensional Model--a behavioral standard that has b...

1,791円 Whether it’s writing a proposal, motivating employees, or reaching out to customers,the Perfect Phrases series has the tools you need for precise, effective communication. Distillingcomplex ideas into specific phrases that diplomatically and honestly depict theconcepts at hand, this invaluable se...

3,751円 Praise for Innovate the Pixar Way: "This tremendous book brings the magic and genius of Pixar to the page and lets us in on the secrets and intuitive synergy of such a successful company." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness...

5,305円 Today's managers are faced with many conflicting demands and situations. This book provides practical ways of achieving the impossible: *How can you be a generalist and a specialist? *An individual expert and a 'connected' team player? *Manage more people with less time and fewer resources and be...

4,776円 Learn how GE, Allied Signal, Motorola, and other top companies created a Six Sigma organization In Executing Six Sigma, bestselling author George Eckes delivers lessons on how you can effectively incorporate Six Sigma into your organization's DNA and execute initiatives throughout the company. De...

7,626円 Management Extra brings all the best management thinking together in one package. The series fuses key ideas with applied activities to help managers examine and improve how they work in practice. Management Extra is an exciting, new approach to management development. The books provide the basis...

4,418円 THE GAME-CHANGING GUIDE TO SMARTER FINANCIAL DECISIONS Through vividly illustrated game play, Monopoly, Money, and You shows you how to manage real-life financial challenges using lessons from the iconic board game. You'll improve the critical skills it takes to succeed fi nancially, including: C...