8,124円 This title was first published in 2001: Product and particularly customer profitability are black holes in most managers’ understanding of their business. Identifying customer revenue is easy but identifying what they cost - so we can understand whether or not they are profitable - is difficult. ...

5,305円 On September 1st 1996, ISO 14001 was published, worldwide. Written over five years in consultation with international industrial experts, non-governmental organizations and regulators, this environmental management systems standard will help organizations manage their impacts on the environment, ...

10,943円 The Organizational Measurement Manual is a step-by-step guide to creating performance measurements at the working level. It addresses the procedures for identifying, designing, monitoring and using measurements and how these might relate to other objectives and initiatives within an organization....

5,796円 A successful internal audit program is essential to the success of any management system. A successful internal audit program also requires successful auditors. Auditing isn’t taught in school and doesn’t always come easily to those just starting out. Fortunately, bestselling author Craig Cochran...

5,796円 ISO 9001 hasn't changed much in the last 15 years... until now! ISO 9001:2015 is a MAJOR revision. A LOT has changed. Requirements have been added and removed. Content has shifted to different sections and clauses. ISO 9001:2015 is built upon a completely different structure with the adoption of ...

12,103円 Lean Six Sigma (LSS), Design for Six Sigma (DFSS), and Value Engineering (VE) have a proven track record of success for solving problems and improving efficiency. Depending on the situation, integrating these approaches can provide results that exceed the benefits of each individual approach. Val...

23,216円 An accessible primer, Electronic Health Record: A Systems Analysis of the Medications Domain introduces the tools and methodology of Structured Systems Analysis as well as the nuances of the Medications domain. The first part of the book provides a top-down decomposition along two main paths: dat...

8,787円 What Works for GE May Not Work for You: Using Human Systems Dynamics to Build a Culture of Process Improvement provides new tools for managing and sustaining process improvement in today‘s complex non-linear environments and helps readers apply new, relevant theory to their own management practic...

1,252円 Production and Operations Management (POM) is really simple; this book wants to tell you what it's all about. The author desires that the simple wisdom of POM be available to all. This book is an easy read as important principles are explained through everyday examples. Due to its powerful conten...

27,361円 Bow Tie Methodology (BTM) consists of two methods, Fault Tree Analysis (FTA) and Event Tree Analysis (ETA), which are connected by a single event. The methodology is holistic and provides the tools and pre-event analysis, which is also called the risk calculations, and post-event analysis, also c...

5,970円 Take the Kata path to scientific thinking and superior results! In this long-awaited companion to the groundbreaking book Toyota Kata, Mike Rother takes you to the next level of developing business mindset and capability for the 21st Century. Much more than a list of management concepts, The Toyo...

19,235円 Availability of a system is a crucial factor for planning and optimization. The concept is more challenging for modern systems such as robots and autonomous systems consisting of a complex configuration of components. As complex systems have become global and essential in today’s society, their r...