994円 Here is a chapter from an updated Design for Six Sigma, Second Edition, which has extensive new chapters and learning modules on innovation, lean product development, computer simulation, and critical parameter management--plus new thread-through case studies. This updated edition provides unriva...

13,460円 'Hospitality Retail Management' provides students and managers with a practical guide to managing units in hospitality retail organizations. Customers rely on a particular chain of hotels, restaurants or pubs to provide the same level of service and environment across the board. This standardised...

13,460円 Benchmarking for Best Practice uses up-to-the-minute case-studies of individual companies and industry-wide quality schemes to show how and why implementation has succeeded. For any practitioner wanting to establish best practice in a wide variety of business areas, this book makes essential read...

994円 This chapter comes from the Second Edition of Six Sigma Business Scorecard , which is filled with performance-measuring techniques that can be used throughout a corporation. This guidebook was designed to translate an organization's mission and business strategies into performance measures and op...

33,652円 This third edition of Sheldon and Yoxon's authoritative Environmental Management Systems (previously entitled Installing Environmental Management Systems) has been extensively revised to cover changes in international standards and other related developments in the field such as British Standard ...

994円 The definitive guide to the theory of constraints In this authoritative volume, the world's top Theory of Constraints (TOC) experts reveal how to implement the ground-breaking management and improvement methodology developed by Dr. Eliyahu M. Goldratt. Theory of Constraints Handbook offers an in-...

1,344円 Sponsor SUCCESS - The WHATs and HOWs for business improvement projects. A powerful and practical guide to delivering effective sponsorship of business improvement project. The trouble with Lean Six Sigma is that there is an awful lot written and discussed about the organisational deployment model...

994円 Here is a chapter from Six Sigma Statistics with Excel and MINITAB . This is a comprehensive and easy-to-use guide for understanding and using Excel and MINITAB programs for Six Sigma statistical data analysis. Each chapter includes relevant theory and technique, step-by-step exercises, case stud...

994円 The purpose of this chapter is to convey how the TOC thinking and communication tools are being used to enable students of all ages and cultures to take responsibility for what they learn and how they behave. These logic based tools provide the questions and methodology for learners to systemati...

11,945円 The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key componen...

994円 Here is a chapter from Six Sigma Statistics with Excel and MINITAB . This is a comprehensive and easy-to-use guide for understanding and using Excel and MINITAB programs for Six Sigma statistical data analysis. Each chapter includes relevant theory and technique, step-by-step exercises, case stud...

10,599円 Providing an understanding of what is meant by quality and its unique position in a manufacturing environment to improve competitive business performance, this text defines all the fundamental ingredients required to introduce an improvement in quality. Concise and easy to read, the theory is bac...