Service Quality and Management
6,076円 Introduction Are services millennium-proof? Certainly not. At least not at this moment. There is no thorough research needed to derive that conclusion, simply ask around. The evi dence is overwhelming. True horror stories exist of all types of services in all types of sectors. It is even becoming...
The Thinking Manager's Toolbox
3,241円 In this indispensable book, a widely experienced business consultant provides a complete set of analytical tools essential to successful trouble-shooting, effective planning, and making better decisions faster, more confidently, and more often. How can you help your company solve a problem in jus...
Engineering Decision Making and Risk Mana...
15,510円 **IIE/Joint Publishers Book of the Year Award 2016! Awarded for ‘an outstanding published book that focuses on a facet of industrial engineering, improves education, or furthers the profession’. Engineering Decision Making and Risk Management emphasizes practical issues and examples of decision m...
Retail Supply Chain Management
12,154円 This new edition focuses on three crucial areas of retail supply chain management: (1) empirical studies of retail supply chain practices, (2) assortment and inventory planning and (3) integrating price optimization into retail supply chain decisions. The book has been fully updated, expanding on...
Innovation Clusters and Interregional Com...
18,231円 Empirical evidence about cluster building, the emphasis of new growth theory on innovation, the recent interest in economic geography and the high pressure on politicians to establish favourable conditions for attracting dynamic industries have triggered a wave of research during the last decade,...
Computers, Jobs, and Skills
6,076円 "Faith. Hope. and Charity and the greatest of these is Charity. " "Hardware. Software. and Lil'ell'are and the greatest of these is . . . " As information technology ceased to be the prerogative of computer scientists and electronics engineers, those of us from other disciplines had to contend wi...
NAFTA ー Past, Present and Future
12,154円 NAFTA has been described by one expert as being a partial customs union. It is, in any case, a special kind of free trade area because it consists of two highly developed economies and one large third world economy. In this book, the contributors examine the specific interests of the three member...
Systems Methodology for the Management Sc...
18,231円 The author thoroughly describes and analyzes the most significant systems methodologies-`organizations as systems,' hard, soft, cybernetic, and critical-and demonstrates the complementary strengths of different systems approaches.
A simulation approach to the study of hum...
6,076円 This book is an amended and somewhat shorter version of my doctoral thesis which I submitted to the Australian National University in 1976, and subsequently edited at the Netherlands Interuniversity Demographic Institute in 1977. The work falls naturally into two parts. The first is concerned wit...
Enriching Business Ethics
18,231円 Over thirty years ago, Alfred North Whitehead wrote: "If America is to be civilized, it has to be done (at least for the present) by the business class who are in possession of the power and the economic resources . . . . If the American universities were up to their job, they would be taking bus...
Civil Society and the Professions in East...
12,154円 Focusing on service-providing organizations established by health and human service professionals in post-Communist Poland, this book adds a new dimension to the sociological study of voluntary organizations. The author investigates the motives and interests of the people who establish these orga...
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