16,320円 Frequently not enough attention is given to producing a comprehensive business case or to producing an economic justification for an information systems investment. In fact many organizations are not clear as to what constitutes a sound business case and how to go about producing one. This Profes...

3,250円 Investitionsentscheidungen zählen zu den wichtigsten Entscheidungen der Unternehmensleitung. Entscheidend für den Erfolg von Investitionen ist jedoch nicht nur die eigentliche Investitionsentscheidung, sondern der gesamte Investitionsprozess von der Investitionsbudgetierung bis hin zur Kontrolle ...

13,460円 Customer Relationship Management is a holistic strategic approach to managing customer relationships to increase shareholder value, and this major Handbook of CRM gives complete coverage of the key concepts in this vital field. It is about achieving a total understanding of the concepts that unde...

3,075円 The relentless pursuit of industrial efficiency no longer yields the profits it once did because it requires a level of business predictability that no longer exists. Instead, the Internet and global video and telecom systems provide a massive and continuous flow of data that causes the whole wor...

10,331円 Information Technology for Small Business: Managing the Digital Enterprise provides an overview of how small and medium business enterprises (SMEs) can use flexibility, agility, and anticipation strategies to better utilize information technology and knowledge management. Because small and medium...

8,243円 Managing Knowledge-Based Initiatives from Pilot to Enterprise Deployment shows practitioners how to take their successful knowledge management pilot programs and to successfully expand them throughout the organization. Keeping the unique challenges of knowledge-based work in mind, Stacy Land expl...

18,231円 Sustainability is one of the key issues in today’s society, as confirmed by the increasing attention of governments, media, academia and the industry. In the context of sustainable development, businesses that are often referred to as part of the problem can become part of the solution. This book...

6,076円

10,764円 The first edition of this book and its accompanying eLearning course is regarded as a classic in its field. Now, in an expanded and updated version of The Art of Service's book, the authors once again present a step-by-step guide to getting your ISO/IEC 20000 Foundation Certificate. As the indust...

11,440円 'Managing Information' describes how successful organizations make best use of information and knowledge - the key resources in business. It explains why information technology is essential for the management of business processes, and should be central to any business strategy. This updated edit...

6,076円 Many organizations critically depend on very large information systems. In the authors' experience these organizations often struggle to find the right strategy to sustainably develop their systems. Based on their own experience at a major bank, over more than a decade, the authors have developed...

15,478円 Taking a unique approach to systems analysis and design, this insightful book provides learners with a critical personal framework for considering and developing knowledge and practice of systems analysis and design. Each chapter begins by highlighting what can be learned on its completion and en...