Customer Service Excellence for World-Cla...
688円 When you think about the responsibilities of Security Officers, you don't always think about Customer Service and the role that it plays in how they go about performing their duties every day. But the reality is that Customer Service IS a very important part of their job. They need to interact wi...
Customer Service Training for Service Tec...
688円 When it comes to the service technician, we must understand that a service tech fixes a lot more than just broken equipment. He also fixes the relationship between the equipment and business and the customer. If they are just fixing the equipment, they are not doing a complete job when it comes t...
Great Customer Service Over the Telephone
688円 The telephone is opne of the most common and most effective tools for all businesses. Unfortunately, it is also the most abused tool as well. Some of our practices and methods of using the telephone are not only hurting our business, they are making our customers angry, frustrated and upset. They...
Microsoft Excel 2013's Information Functions
164円 Enjoy these detailed instructions of all Information functions in Microsoft Excel 2013 that no one should be without. These instructions are accompanied by descriptive screen shots. Intended to be reference material for beginners and intermediate users.  Make Excel work harder for you so th...
Rational Accounting Concepts (RLE Account...
8,124円 Willard J. Graham (1897-1966) was an important contributor to both accounting thought and education and he pioneered life-long education for executive business that is still emulated today. This volume collects 25 of his key writings which shed light on his contributions to management accounting ...
Globalizing Education for Work
12,767円 This book explores how changes in the new world economy are affecting the education of male and female workers. Authors from Australia, Africa, Brazil, Europe, North America, and South Korea use methodologies--such as literature reviews, case studies, legislative analysis, evaluations of model de...
Whither South East Asian Management?
7,129円 This book examines the directions in which various structures and processes of management and business are moving in South East Asia, covering Indonesia, Malaysia, Thailand and Vietnam. It aims to update previous works in the field covering management and business in these countries. It goes on t...
Schools or Markets?
11,109円 This book challenges readers to consider the consequences of commercialism and business influences on and in schools. Critical essays examine the central theme of commercialism via a unique multiplicity of real-world examples. Topics include: *privatization of school food services; *oil company a...
Learn Excel with the Quality Scorecard
318円 There are a lot of books about learning Microsoft(r) Excel. This is yet another such book... though one with a bit of a twist. The process of this book will start with a blank worksheet and develop it into a sophisticated Project Management tool called the 'Quality Scorecard'. Do not be alarmed i...
Starting and Running a SUCCESSFUL childre...
2,652円 This is a generally applicable blueprint on how to successfully set up and run a children school irrespective of your location, culture and situational challenges. Although, most developed nations have ready institutions doing all the brain storming on behalf of the citizenry for a token fee or s...
Strategic Public Relations Management
21,058円 Strategic Public Relations Management features an applied approach to evidence-based, strategic public relations management. It emphasizes understanding audiences through research and demonstrates success through quantitative evaluation methods. The volume presents a scientific approach that help...
Make Money Now! Online
164円 This book contains websites and different methods you can use to get paid online by working at home. This is no get rich quick book it is just an information guide to making money online NOW!!
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