353円 Did you know that good customer service holds many benefits for your business and is often under-valued by many business owners? When in fact, if you want your business to be successful, you need to train yourself and your employees to understand that the customer must always come first. Author:J...

241円 This is a free extract taken from the full version of THE SLOW FIX by Carl Honoré. What do we do when things go wrong in a fast world? Many of us go for the quick fix that delays the problem rather than solving it. To make real progress we need real solutions – we need to take time for THE SLOW F...

24,309円 "Combat Modeling" is a systematic learning resource and reference text for the quantitative analysis of combat. After a brief overview, authors Washburn and Kress present individual chapters on shooting without feedback; shooting with feedback; target defense; attrition models; game theory and wa...

6,765円 A concise and pithy reference guide that gives busy decision makers everything they need to know about management communications to get the right results for their business This book provides you with all the powerful, practical and accessible guidance you need to transform the effectiveness of c...

2,490円 “The 21 Indispensable Qualities of a Leader gets straight tothe heart of leadership issues. Maxwell once again touches on the process ofdeveloping the art of leadership by giving the reader practical tools andinsights into developing the qualities found in great leaders.” - KennethBlanchard, Coau...

3,447円 Do you want to have great ideas? Do you want to break out of the rut of conventional thinking? Would you like to be a genius? Would presenting brilliant ideas help in your job, career and social life? How to be a Brilliant Thinker will help you to achieve all these ideals, by helping you to think...

14,334円 A PRACTICAL GUIDE TO TROUBLESHOOTING PROCESS EQUIPMENT MALFUNCTIONS Process Equipment Malfunctions offers proven techniques for finding and fixing process plant problems and contains details on failure identification. Diagnostic tips, examples, and illustrations help to pinpoint and correct fault...

1,088円 “With good judgment, little else matters. Without it, nothing else matters.” Whether we’re talking about United States presidents, CEOs, Major League coaches, or wartime generals, leaders are remembered for their best and worst judgment calls. In the face of ambiguity, uncertainty, and conflictin...

6,928円 This textbook provides a comprehensive and instructive coverage of vehicular traffic flow dynamics and modeling. It makes this fascinating interdisciplinary topic, which to date was only documented in parts by specialized monographs, accessible to a broad readership. Numerous figures and problems...

3,714円 Must-Win Battles shows in a step-by-step way, how to identify the key goals that need achieving and how to win emotional and intellectual buy-in from the employees who make it all happen. By focusing on the right key short-term efforts you attain the twin benefits of delivering in the here-and-no...

1,008円 This book is for any manager or team leader in any sized organisation, public or private, who needs to implement processes of projects and yield maximum returns with minimum risk. In Strategic Thinking, Dr Stevens advocates that the formal group problem solving methodologies that he has refined a...

777円 In the bestselling tradition of Switch and Made to Stick, Ori Brafman reveals how organizations can drive growth and profits by allowing contained chaos and disruption the space to flourish, generating new ideas that trigger innovation. In The Chaos Imperative, organizational expert and bestselli...