986円 How do underdogs close huge deals they have no business winning? How do rainmakers pull off a sale before the RFP is ever issued? They don't do it with a logical argument or even the best PowerPoint presentation. They do it by turning their pitch into an emotional experience that makes the custom...

13,369円 End of 2022, nearly 200,000 people indicated holding a position as a customer success manager on LinkedIn. Customer success management (CSM) is thus the fastest growing business function. It was first implemented in selected service businesses, but currently CSM applications are spreading globall...

13,265円 Information is very important for businesses. Businesses that use information correctly are successful while those that don’t, decline. Social media is an important source of data. This data brings us to social media analytics. Surveys are no longer the only way to hear the voice of consumers. Wi...

26,740円 Marketing is one of the most optimistic business disciplines with the goal of serving consumers or organizations and increasing customer satisfaction and happiness. The COVID-19 pandemic has disrupted the optimism of the world, thus hindering these marketing goals. This book explore the challenge...

800円 The work in question explores in detail the importance of customer service in any business, especially in the current context where customers have access to more information and options than ever before. The author highlights the need for personalized attention and the use of technology to improv...

1,100円 هل عملك يحتوي على قمع؟سؤال أفضل: هل تعرف حتى ما هو "مسار التحويل"؟في حالة عدم قيامك بذلك ، إليك تعريف سريع ... القمع عبارة عن حملة متعددة الخطوات ومتعددة الوسائط تقود العميل المحتمل بسلاسة ومهارة نحو الإجراء المطلوب. بعبارة أخرى ، يسمح لك "مسار التحويل" المُحسَّن جيدًا بالبيع ... بدون مجهود للبيع...

1,500円 Поймите основы управления взаимоотношениями с клиентами (CRM) всего за 50 минут с помощью этой практичной и краткой книги. Компании могут принять CRM-стратегию, чтобы лучше понять свою клиентскую базу посредством поиска данных и сегментации, что, в свою очередь, может помочь им привлечь новых кли...

1,500円 Зрозумійте основи управління взаємовідносинами з клієнтами (CRM) всього за 50 хвилин за допомогою цієї практичної та стислої книги. Компанії можуть прийняти CRM-стратегію, щоб отримати краще розуміння своєї клієнтської бази за допомогою аналізу даних і сегментації, що, в свою чергу, може допомогт...

1,326円 In The Versatile Leader, Msuega Tese offers twelve metaphors for effective leadership spanning a broad spectrum of strategic and tactical situations. As a starting point, the physician's diagnosis helps uncover the strategic status. The architect makes a realistic plan for the new organization as...

1,113円 The essential guide to healthcare call centers. Today’s healthcare call centers are overwhelmed with patient calls and the daily stresses of our busy medical system. But running a healthcare call center comes with its own set of challenges. Healthcare Call Center Essentials is designed for those ...

600円 The Customer support team is the face of a business. Its members are the first customers encounter. If the customer experience with customer support is good, the company is good, and it grows. There is a basic knowledge team-members need to have to enhance customer relations that foster business ...

4,618円 Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes realization. Practitioners focus on customer adoption, customer experience and then positive correlation, organic growth and retention is achieved. This book will provide a practical ...