2,008円 在产品多样、竞争加剧、流量稀缺、消费者追求极致体验、企业追求成本与效益平衡的当下，如何做好从服务客户到经营客户的所有工作，是每位经营者都在考虑的问题。《全媒体运营师》可助力传统客服行业做好转型工作，帮助线下企业利用私域流量做好服务工作，旨在引导企业在全域流量运营中，服务好客户、经营好客户，形成服...

2,213円 本书的主题──“以用户为中心的设计”就是要通过对用户的深刻了解，根据用户需求进行设计，并且通过用户进行验证的系统方法。这种方法可以有效地防止产品可用性问题，并能帮助设计人员设计出高水平的软件。本书正是从软件可用性的角度介绍了国外流行的以用户为中心的软件设计过程和方法。书中系统地论述了以用户为中心的软...

2,034円 《数字化客服设计》着眼于客服视角，通过多家服务型公司的客服案例，从严谨的理论推演，到大量的实践案例，提供实用的产研设计和运营迭代方法，有理有据地阐述如何对客服的价值进行思考，如何重新设计客服历程，如何利用客户声音帮助企业提升客户体验，如何让企业将用户体验和价值提前与产品设计融合思考。企业的生态不...

2,972円 The essential guide to creating a successful organization by making things easier, better and more straightforward for your customers. Leadership Book of the Year 2023, as awarded by the Institute of Leadership Across all sectors, organizations' fixation with functionality has meant that the 'hum...

4,618円 This book explains how startups and brands in general can achieve a high level of customer experience (CX) in today's dynamic and competitive times. A well-structured and easy to apply customer experience framework defines customer experience as the start and end point of all business activities....

400円 Talk with Confidence: A Comprehensive Guide to Effortless Communication with Anyone, Anytime, About Anything is a complete guide to help individuals improve their communication skills and become more confident in their interactions with others. The book covers a wide range of topics including pub...

1,150円 To anyone selling anything online or offline... Sell More of Your Products By Simply Swiping These Winning Headlines... Introducing... Headlines That Sell What's Inside This Guide Dozens of headline teampls you can copy and paste onto your own salesletter or advertisements. Why the headline is th...

150円 Using Automation to Streamline Your Sales Processes & Increase Efficiency automation tools for sales teams, customer relationship management system CRM) A CRM is a customer relationship management system. Businesses often use it to create and manage their customers, contacts, suppliers, sales pip...

1,500円 Κατανοήστε τα βασικά στοιχεία της διαχείρισης πελατειακών σχέσεων (CRM) σε μόλις 50 λεπτά με αυτό το πρακτικό και συνοπτικό βιβλίο. Οι εταιρείες μπορούν να υιοθετήσουν μια στρατηγική CRM για να κατανοήσουν καλύτερα την πελατειακή τους βάση μέσω της εξόρυξης δεδομένων και της τμηματοποίησης, η οπο...

6,685円 Online shopping is undergoing significant changes around the globe, evolving in the food and non-food segments alike. Representing a vital distribution channel that reaches countless customers, sales from online shopping have long-since exceeded USD 1000 billion per year and are growing steadily....

20,662円 This book contains the latest and most up-to-date research results from the fields of brands, labels and product, presented at the international colloquium COBLI 2021, held in Orleans, France. It covers a wide range of topics from the fields of economics, psychology, information technology and so...

7,270円 Der stationäre Reisevertrieb sieht sich durch die gesteigerte Nutzung von Online-Kanälen zur Suche und Buchung von Reisen einem erhöhten Wettbewerb in der Tourismusbranche ausgesetzt. In-Store-Technologien – wie die Virtual Reality-Brille, der Touchscreen und das Tablet – werden zur Unterstützung...