3,524円 Over the past decade, the concept and effective execution of off-line and online social (and business-related) informal peer-to-peer communication has become extremely important to marketers as business-to-consumer (B2C) and business-to-business (B2B) customers have increasingly shown distrust, d...

8,457円 This is an important and timely book. Students of organizational behavior for the last 15 years have been asking how to integrate the technology of data gathering and data analysis with critical organizational challenges. This book shows how to do that, using the field of customer service to illu...

2,818円 Pass Fail - Overcoming Objections and Customer Management. In today's fast pace, no nonsense, customer centric world, success or failure has only one measurement which is 100% or PASSING. There is no middle ground! Any grade, score, mark, rating or dimension less than perfect is considered a fail...

1,399円 Your association’s members are real people – show them you are too. If your association is struggling with a lack of engagement – members multitasking during virtual meetings, passing up on volunteer opportunities, or not renewing – you’re not alone. In a rapidly changing workplace landscape, man...

986円 Painting a picture of perfection prevents true connection. Every business leader has a dirty little secret tucked away, never dreaming they would share it with anyone, let alone prospective clients. But revealing it tells an important story and lays the groundwork for genuine connections between ...

550円 Do you want to be the best in customer service? Do you want to ensure your customers are always happy and coming back for more? This book is the ultimate guide to customer service excellence. It will provide readers with everything they need to know about how to become a customer-centric business...

2,382円 Julie’s having a very bad day. She’s a new manager, and her top performer has resigned to escape her, and her own manager is looking on with a skeptical eye. . . . This is the story of her turnaround. Being a first-time manager is a tough job. If you were Julie, what would you do? Wouldn’t anyone...

150円 "Some people are designed to lead, while others are born to follow, and I have to assume that you were born to follow." Nobody I've ever come across has ever shown a desire for this response. I'm sorry. Successful people have ambition. Gain empathy and understanding. Outstanding salespeople also ...

1,657円 Do you look forward to your next hospitalization or medical procedure? If not, you are far from alone! Very few people enjoy needing a doctor, physical therapist, or other healthcare provider. Even fewer look forward to needing a hospital, assisted living, home health, or hospice services for the...

7,900円 This book provides employees and managers in sales with a clearly defined process for building sustainable business relationships along the account journey. Using a structured method, you will learn how to set yourself up for success right from the start, increase your competitiveness, increase m...

1,300円 The most brilliant advertising campaign of today will be forgotten by tomorrow. Still, companies that focus on developing authentic relationships with their customers will achieve long-term success. Effective brand management entails understanding your target market's demographics, psychographics...

0円 Bar : 69 astuces pour augmenter votre chiffre d'affaires est le guide pratique incontournable pour tout propriétaire, gérant ou futur créateur de bar, qu’il s’agisse d’un bar à vin, d’un bar à cocktails, d’un bar de quartier, d’un bar à café cosy ou encore d’un bar extérieur pour les beaux jours....