1,657円 It's no news that Human needs are insatiable. Our customers are human and would always require more. However, building your business to provide what they need is noble, but your understanding of why the need is a need to your customer creates the lasting experience your business requires to stay ...

2,725円 Dieses Buch zeigt, wie es gelingt, eine optimal ausgestaltete Vertriebsorganisation zu etablieren, die konsequent auf Kunden und deren Kaufentscheidungen basiert und dadurch entscheidende Wettbewerbsvorteile generiert. Denn nur so kann heutzutage der Unternehmenserfolg gesichert und gesteigert we...

1,100円 Ce manuel est destiné aux créateurs d’entreprise qui démarrent et plus largement à toute personne responsable d’une association désirant recruter des adhérents et valoriser son image. Il est le fruit de quarante années d’expérience de l’auteure comme créatrice d’entreprise ayant commis la plupart...

933円 **A Wall Street Journal Bestseller! From the bestselling author of Growth IQ comes a guide to enhancing customer and employee experience simultaneously for unprecedented revenue growth** In the war for customer acquisition, businesses invest millions of dollars to improve customer experience. The...

950円 Dinero, la palabra mágica. El dinero lleva varias connotaciones, y en efecto, ya Robert T. Kiyosaki, cuando habló en Padre Rico Padre Pobre, sobre las carencias y razonamientos, así como los puntos de vista de un Padre y otro, ya que el Padre de su amigo, un millonario muy prolijo de Hawaii, cont...

1,500円 Experiência do Cliente tornou-se uma disciplina obrigatória para profissionais multidisciplinares. O tema se torna cada vez mais evidente nas organizações que buscam sobreviver em um mercado cada vez mais competitivo. O livro foi dividido em 5 grandes blocos: a importância da experiência do clien...

1,723円 Key selling points: Proven, easy-to-implement PR and marketing strategies for entrepreneurs, small businesses, nonprofits, and anyone who needs to build brand awareness and tell a compelling story. Real-life solutions and success stories from a wide range of industries guide the reader through w...

3,045円 Based on the bestselling A Complaint Is a Gift (over 275,000 copies sold), this accompanying workbook offers actionable tools that help individuals and organizations transform even the most extreme complaints into gifts that drive their business forward. A Complaint Is a Gift introduced the revol...

3,310円 The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19. The first edition of A Complaint Is a Gift introduced the revolutionary notion that c...

1,779円 If you are looking for a clearly defined and explained set of customer service KPIs, this is the guide for you. Each KPI entry includes a full description, worked example, formula and typical data sources. Many of the definitions for more complex KPIs also include advice for dealing with common p...

4,090円 Dieses Buch beschreibt, wie professionelles Strategisches Account Management zur gegenseitigen Wertschöpfung bei Kunden und Lieferanten sowie zur Sicherung einer stabilen Positionierung beitragen kann. Erhöhte wirtschaftliche und politische Risiken, aber auch neue Möglichkeiten der Digitalisierun...

1,408円 If your growth depends on attracting and retaining the right kind of people, this little book is for you. The Ideal Client Experience will literally save your business. It will create stable customer growth. It will increase retention of clients and team members. It will make you happy. Why? Beca...