450円 Το βιβλίο αυτό αποτελεί τον απόλυτα πρακτικό οδηγό της καλής και σωστής επικοινωνίας με τον πελάτη, με στόχο να βελτιωθεί η εμπειρία του πελάτη μέσα στο κατάστημα, βελτιστοποιώντας τη ποιότητα των παρεχόμενων υπηρεσιών και τα φιλοδωρήματα των σερβιτόρων, .Το βιβλίο αυτό απευθύνεται σε όλους τους ...

1,450円 Offering best-in-class customer service significantly benefits your bottom line: increased sales, customer retention, goodwill, reduced turnover, and profit. Did you know: Forbes estimates that businesses lose $75 billion a year due to poor customer service 95% of customers tell others about a p...

1,126円 "This fast-moving, practical book, loaded with proven techniques and strategies, shows you how to make more sales, faster and easier, and how to keep those customers for life."Brian Tracy, Speaker/Author - The Psychology of Selling Explore proven ways to enhance your business, increase your sales...

3,973円 Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never have to contact them for the wrong reasons. This book will help any customer-facing organization deliver better customer experiences, save...

1,267円 Business success, whether retail, service-based, or even direct buyer connection, is built by establishing mutually profitable relationships: relationships where you make the customer (client) feel special. When you 'Make ME Feel Special!' you enhance your chances to convert me from a one-time cu...

1,989円 In north India, Laxman, a truck driver, takes great pride in his work. Earlier in the day, he had driven his truck to the Pataudi hub, exchanged trailers and was able to drive back to Jaipur--about 250 kilometres and four to five hours each way. Unlike other truck drivers in India, he had more fr...

1,408円 Applying agile in the large doesn't require a specific framework, it only requires taking the agile values and principles seriously. See how this can be done in a truly agile way, meaning being adaptive, flexible, responsive, and nimble. Enjoy insights in the book shared by Joshua Kerievsky (auth...

2,102円 Like the international bestseller Who Moved My Cheese?, Hug Your Customers is powerful through its simplicity. Jack Mitchell is CEO of Mitchells - a clothes store and one of the most successful small businesses in America. This family-run business has built extremely healthy profit margins in a t...

1,940円 ____________________ This ground-breaking book from award-winning author MATT WATKINSON reveals the fundamental, inseparable elements behind the success of every business. The Grid provides the mental scaffolding to help you: · Evaluate and refine product and service ideas · Reduce risk by consid...

200円 Gleichgültig wie und wo wir auftreten: Wir wirken immer. Das verheißungsvolle Wort "Wirkung" meint eigentlich zweierlei: einmal die persönliche Ausstrahlung, die jeder von uns besitzt, zum anderen die Fähigkeit, andere in Bewegung zu setzen, zu begeistern, zu motivieren. Selbst Führungskräfte unt...

1,200円 Es gab noch nie ein Mittel, dass so viele Menschen auf so intimer Ebene berührt wie mit Video. Egal, ob Sie ins Kino gehen, fernsehen oder kurz im Internet surfen, Sie können Videos anzeigen, die für Sie interessant sind. Aber warum ist Video so mächtig, eine Botschaft zu erklären, eine Geschicht...

880円 Das Buch macht unterhaltsam mit den Gesten und Eigenheiten fremder Länder vertraut und fördert so den respektvollen Umgang miteinander. Zur Veranschaulichung der Gesten gestaltete Alfredo Cassano den "Mr. Worldtraveler".  Die handlichen Ratgeber dieser Reihe stellen eine Sammlung von Ges...