13,928円 When analysing customer experience, there is often a disconnect in the kind of customer experience senior leadership believes their organizations deliver and what consumers say they actually receive. Crafting Customer Experience Strategy: Lessons from Asia looks at how Customer Experience Managem...

570円 César Souza ensina a se conectar com o seu cliente na era digital. Em Clientividade, o consultor César Souza, criador do Princípio da Clientividade®, explica em detalhes por que a razão de ser de qualquer negócio é o cliente e por que existe um enorme descompasso entre os desejos e expectativas d...

2,800円 You make certain to have actually heard the word "chatbot." You might likewise comprehend what a chatbot is-- perhapsyou knowit has something to do with AI or machine knowing. Or you might know it's a method for businesses toe ngage straight with countless consumers without their physical existen...

350円 A novel approach to better customer service - better internal communication This book focuses on an internal communication strategy, but with a novel angle. The idea to enhance customer service with internal communication as part of an internal communication strategy is presented as a golden thre...

2,190円 What does it take to win with people? Does an individual have to be born with an outgoing personality or a great sense of intuition to succeed relationally? When it comes to people skills, are there simply the haves and the have-nots?and we just have to accept whatever abilities God has given us?...

2,319円 There’s a lot more to technical work … … than technology, as anyone in contact with clients will knowーand most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as diff...

827円 Seven ‘bastards’ gang up on the author, savagely beat, stamp and brutalise him. He fights back but eventually gives in, and when they realise the swelling number of lookers-on, they manhandle him to a deserted room and continue to give it to him until the police ‘rescue’ him. In this memoir, the ...

1,362円 Hvilken ekspedient har ikke indimellem bittert måttet se en kunde gå tomhændet fra disken uden at forstå, hvorfor kunden skiftede mening, lige inden tegnebogen var kommet op af lommen? Harry Motors bog lærer sælgere at læse kundens signaler, hvilke taktikker der virker bedst, og hvordan man får s...

4,755円 Confidently shepherd your organization’s implementation of Microsoft Dynamics 365 to a successful conclusion In Mastering Microsoft Dynamics 365 Implementations, accomplished executive, project manager, and author Eric Newell delivers a holistic, step-by-step reference to implementing Microsoft’s...

752円 "Elementi di Psicologia Assicurativa" è la sintesi della mia esperienza di questi ultimi 10 anni di aule. Il libro nasce dal percorso La Psicologia del Rischio integrato con gli studi di Psicologia che sto facendo. L'obiettivo di questo libro è di fornire agli intermediari assicurativi, nella fat...

1,362円 "Mere succes som sælger" er Harry Motors anden bog om, hvordan du med små ændringer kan opnå mere succes i dit arbejde som sælger. Harry "Motor" Jensen (1921-2001) var en dansk erhvervsmand, journalist og forfatter, som særligt er kendt for sit arbejde inden for bilsektoren. Han var i en årrække ...

1,362円 Kundeservice er altafgørende for en virksomheds succes. Føler kunden sig ikke ordentligt mødt og respekteret, vil han eller hun vælge at handle andetsteds, uanset om der er tale om en almindelig butik eller en anden type virksomhed. Denne bog henvender sig til de medarbejdere, der har den direkte...