7,129円 Some companies are great for customers – not only do they care but they change whole markets to work better for the customers they serve. Think of Amazon, easyJet and Sky. They make things easier and improve what really matters – obvious, surely? They have also enjoyed huge business success, grow...

496円 Any Sales Guy can tell you that it is much easier to close in person than a phone call. However, you are more likely to close over the phone if you know the exact method and strategy. Knowing the phone's sales techniques will close most deals and will make it quick. This is what this book will te...

8,124円 This readable and concise research-based book discusses seven simple rules that will help businesses and individuals improve their customer satisfaction and workplace environments – and make the world a little better and more pleasant. An author team with extensive cross-sector experience provide...

2,254円 In today's competitive business world, there's no place for lackluster performance, half-brilliant contributions, or low-burning customer service. When you find your SPARK you shine brilliantly against a backdrop of automation, algorithms, and autonomous cars. You realize you weren't just hired t...

3,522円 Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with y...

1,549円 Start leveraging the most under-utilised and powerful human resource in business todayーCustomer Empathy. Global performance reports show that current customer experience (CX) practices are failing organisations and their customers. Promised returns of enhanced customer value, competitive differe...

1,408円 Prepare to Soar! Most organizations need 110% effort from their employees as they try to do more with less. So why rely on only a portion of their employee's talents? Speckled eggs are the talents, gifts, and skills hidden under the wings of an organization that will help the organization soar. E...

1,150円 You just bought a Mac but you don't know… how to pass data from your old pc the BigSur operating system and would like to discover all the features If you don't want to waste time on dispersed online searches, here you have at your disposal the most complete and up-to-date guide on Apple's operat...

602円 Varför beter sig människor på ett visst sätt på jobbet? Vad är deras motiv? Finns det någon metod som kan användas för att sätta ramarna för de olika attityder och handlingar som individer inom företagsorganisationer har, för att kunna hantera dem på ett sådant sätt att de främjar situationer med...

1,408円 Client Centric lays the groundwork for entrepreneurs, sales, and service professionals to systemize and expand their business. The author of this book is Randy Charach, a self-made multi-millionaire. Randy's eclectic background as an entrepreneur and entertainer provides decades of time-tested pr...

845円 Telecommunication service providers have traditionally competed with technology. While technological advancement will continue to stay highly relevant for the industry, the competitive front line has shifted towards customer value and experiences. This 'Marry Your Customers!' book gives customer ...

350円 WORK WITH ME applies Gini Graham Scott's proven conflict resolution modelーfirst outlined in Resolving Conflict to the workplace. It helps manage emotions and use logic and intuition to resolve common problems on the job. Written for everyone in an organizationーworkers, managers, supervisors, hu...