878円 Praktijkervaringen van ondernemers in de private en de publieke sector. Hoe weten zij de bureaucratie terug te dringen, hun mensen te motiveren en hun klantgerichtheid te verbeteren! Aparte hoofdstukken over concurrentiekracht, innoveren, het maken van een businessplan en het spel met banken en ...

1,326円 Customer service is of particular importance to the technology industry; customers rely on technical support services when they have a problem with a piece of hardware, software, or a consumer device. The current darling of the technology industry is Apple, and you don’t have to go farther than t...

3,582円 Transform . . . or Be Left Behind Create unprecedented business value with social technologies Chief Strategy Officer at Jive Software, Christopher Morace was one of the first people to arrive at the intersection of social technology and business strategy. He has overseen more than 800 deployment...

2,512円 In an online and social media world, measurement is the key to success If you can measure your key business relationships, you can improve them. Even though relationships are "fuzzy and intangible," they can be measured and managed-with powerful results. Measure What Matters explains simple, step...

1,650円 Scott Brandley and Garrett Pierson share their top strategies to making more money and building Trust online in this content-packed book for online entrepreneurs. You will discover the ins and outs of running a successful online business through the 7 proven trust strategies that have helped take...

661円 Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive management consulting firm and drastically cut costs as a last ditch effort to improve the company’s bottom line. Stop, Look, and Listen is the story of how ...

1,399円 Hundreds of businesses have customers who admire them, but only an elite few have true advocatesー passionate, loyal, vocal fansーwho rave about them to anyone who will listen. Jeanne Bliss, who served as a senior customer executive at five major companies, says there’s no shortcut to becoming be...

2,946円 From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial process. Explaining the evolution and prospects o...

164円 Satirical parody, a 1950s-style "educational brochure" primer for new strippers.

3,179円 For the first time, a book exists that compiles all the information candidates need to apply for their first Customer Service Representative job, or to apply for a better job. What you'll find especially helpful are the worksheets. It is so much easier to write about a work experience using these...

4,235円 «Речь идёт о даме-властительнице, которая очень высоко себя ценит и считает себя главной в роде, в семье. Данное мнение рассматриваемой личности о себе самой базируется на её убежденности в том, что она особенная, что она лучшая вообще: самая здоровая, самая мощная, самая красивая, самая умная, с...

933円 In today’s Internet-driven world, customers have more power than ever. Through what interactive marketing expert Pete Blackshaw calls "consumer-generated media"ーblogs, social networking pages, message boards, product review sitesーeven a single disgruntled customer can broadcast his complaints t...