1,858円 The classic bestseller outlining tactics for any business striving to achieve market dominance What does your company do better than anyone else? What unique value do you provide to your customers? How will you increase that value next year? Drawing on in-depth studies and interviews with the top...

2,122円 Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more. This book takes you step-by-step the key elements of excellent customer service, and show you how your business can impro...

1,207円 旅遊研究中，學者們一直以來都重視遊客觀賞景物的感知，即人和物之間的關係。然而在旅遊世界中必然存在著人與人之間的關係，遊客與遊客之間的社會關係是旅遊研究的一個新視角。 旅遊服務中，遊客不僅與服務人員進行接觸，還會受到極具感染力的其他遊客的影響，遊客之間不可避免地在語言、行為以及表情等方面發生著各種互...

7,047円 For the vast majority of operators there are a variety of downloadable guidelines from the CDC and individual states providing basic and broad directives for public safety. This book goes deeper with step-by-step details to make the process more effective for employees and customers to build a hi...

450円 Are you tense because you can't get through your daily to-do list? Feel down for not managing your workday effectively? Are you prone to procrastination and losing focus? Time to stop feeling overwhelmed and anxious by your responsibilities. Get a grip on the chaos of your day. Become productive ...

450円 Kundenbeziehungsmanagement ist für die mehrstufige Geschäftsvereinbarung von großem Nutzen. Seine Verwendung kann bis in die Zeit der Vorindustrialisierung zurückverfolgt werden, als festgestellt wurde, dass es notwendig ist, die Bedürfnisse und Anforderungen des Kunden im Auge zu behalten. Seitd...

880円 An essential book for professionals and students in areas of Marketing, Sports, Design, Branding, Customer Relations, Events, as well as entrepreneurs and curious people who want to know how the Rio 2016 Games are remembered. Who among us has never lived an unforgettable experience? That was the ...

11,109円 The Routledge Handbook of Transformative Global Studies provides diverse and cutting-edge perspectives on this fast-changing field. For 30 years the world has been caught in a long ‘global interregnum,’ plunging from one crisis to the next and witnessing the emergence of new, vibrant, multiple, a...

3,582円 Award-winning sales coach Jeff Shore shows sales professionals how to apply buyer psychology to personalize follow-ups, serve customersーand seal the deal faster. What does a sales professional do when the customer says, “Not yet”? Companies have invested thousands and even millions of dollars in...

2,223円 Ever heard the saying Customer is King or Queen as the case maybe? This statement is very true because customers/clients are the life wire of any business. Any business that truly wants to succeed must pay attention to building customer loyalty. One of the ways to do this is by providing excellen...

27,955円 This proceedings volume explores marketing opportunities and challenges that exist in the current, fast-changing landscape of the global marketplace. Current global issues such as the rising middle class in emerging markets, disruptive technological breakthroughs, big data analytics, changing con...

1,500円 Este libro es una guía práctica y accesible para entender y aplicar el modelo Canvas, que le aportará la información esencial y le permitirá ganar tiempo. En tan solo 50 minutos usted podrá: •Familiarizarse con el modelo Canvas y sus nueve casillas que plasman toda la actividad de su empresa •Ver...