900円 What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life! Smart businesses look at customer service problems as oppor...

900円 No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.

900円 Conflict is a part of life and it often plays a major role in business as well. No matter how hard you might try, you will never eliminate all conflict. But conflict in itself is not always bad. In fact, many customers have become customers for life because of how a conflict or problem was handle...

900円 Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer. Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersona...

11,772円 In today's business world, competence is no longer enough in an employee;competent employees are merely a starting point. Internal Marketing: Your Company's Next Stage of Growth details how you can improve employee effectiveness and therefore business-by marketing your firm to employees so they c...

2,334円 Why are some companies able to generate committed, long-term customers while others struggle to stay afloat? Why do the employees of some organizations fully dedicate themselves while others punch the clock without enthusiasm? By studying the ins and outs of companies that enjoy extraordinary loy...

3,980円 Using a sophisticated approach that unifies the three key areas of supply chain strategies, sales and operations planning (SOP), and lean manufacturing, The Market-Driven Supply Chain is the only book that takes a comprehensive approach to succeeding in today’s on-demand environment. You’ll learn...

2,782円 The definitive “Customer Success Manager How-To-Guide” for the CSM profession from Gainsight, who brought you the market-leading Customer Success The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the ...

12,154円 This book highlights the importance of understanding how trust and indigenous African cultural institutions enhance the development of entrepreneurial networks and relationships in Africa. Drawing on institutional theories, the author re-examines the way that entrepreneurial behaviour can be shap...

6,076円 This book presents the findings of a comparative study on office work culture in Germany and China. Focusing on behavioural and work practices, it explains the cultural influences on local staff’s personal behaviour. The book also offers solutions for improving overall productivity, and examines ...

993円 Fast Break addresses the increasing challenges that today's automotive dealers face. Over a period of decades, dealers developed a transaction/centric mindset. Given that you only have the opportunity to sell a new vehicle every 4-7 years this may be understandable. Unfortunately this mindset has...

4,542円 Lesen Sie in diesem Buch alles zum Thema Dialogmarketing und Kundenbindung hinsichtlich Connected Cars in der Automobilbranche. Das Auto der Zukunft ist mit der Umwelt sowie anderen Verkehrsteilnehmern vernetzt und Teil des Internet of Things. Mit Hilfe einer stetigen Internetverbindung sind Conn...