602円 Vivemos num mundo em que em que dominar o tempo é um dos grandes desafios profissionais do século XXI As pessoas querem fazer mais em menos tempo. Vivemos também a era do conhecimento Informação é a moeda da vez e pode fazer a diferença entre o sucesso e o fracasso no mundo dos negócios. Se você ...

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4,643円 Proven customer engagement approaches for winning in the most important moments driving profitability and growthーcustomer retention and expansion Industry analysts report that up 70-80% of business growth comes from existing customers. So why are you still investing mainly in attracting new cust...

2,154円 We find ourselves at an inflection point in the relationship between brands and their audiences, where customers and employees are demanding better and more valuable experiences. Companies must keep up with this demand in order to remain competitive. This includes competition for both customers a...

2,726円 Dieser lebenspraktische Ratgeber unterstützt Sie bei der erfolgreichen Gesprächsführung. Der Autor erklärt Ihnen die gängigsten Kommunikationsmodelle und zeigt Ihnen, wie eine bedürfnis- und lösungsorientierte Kommunikation gelingen kann. Sie erfahren, wie Sie eigene Bedürfnisse systematisch erke...

4,542円 Dieses Buch provoziert und fordert zum Nachdenken, Vordenken und Handeln heraus. Der Autor rüttelt wach und zeigt, wie der Kunde wieder konsequent als Ausgangspunkt und Ziel des unternehmerischen Erfolgs in den Fokus gerückt werden kann. Gündling schafft zunächst einen klaren Blick auf die Veränd...

3,634円 Start-ups und Existenzgründungen sind keine Miniaturausgaben großer Konzerne – ihre Entwicklung unterliegt eigenen Logiken. Dieser Praxisratgeber zeigt, wie effektive Kommunikation den Unternehmensaufbau und das Wachstum erfolgreich begleitet: Gründer und Entrepreneure erfahren, wie sie ihre Prod...

700円 Business Principles From Proverbs is a series of 67 essays using a Biblical Proverbs as basis for each essay. These essays cover common concerns and issues found in the business world and your personal life. The book was written with a new comer in business in mind and can be used as a refesher f...

450円 Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources. In the business world, miscommunication can costs millions of dollars in lost revenue and lost time. In your personal li...

900円 The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one sim...

900円 Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often how they interact will be the difference between satisfying a customer or having them walk out the door. Training Front Line Personnel in Customer Service Techn...

900円 Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure in their jobs and higher paid as well. Whether you are looking to improve your current skills or l...