1,491円 Eventually, every organization faces a serious branding disaster. Think of United Airlines, Wells Fargo, Uber, and other companies whose tribulations made front page news. Poor business decisions, corrupt cultures, or just plain bad luck can lead to major PR meltdowns, sending once-loyal consumer...

1,657円 The Business Owner’s Playbook is a comprehensive guide on how to have success and long jeopardy in your industry. Some things you can expect to learn are: How to make your work load easier. How to make your customers happy. How to crush your competition.

2,490円 The ultimate guide to transforming your customer service, company culture, and customer experience, endorsed by all the top names in the field. Great customer service may be today's most essential competitive advantage. This book gives a step-by-step plan to craft a customer service culture and c...

2,988円 Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for? In Know What You're FOR, entrepreneur and thought leader Jeff Henderson makes it clea...

12,154円 This book presents the Recommender System for Improving Customer Loyalty. New and innovative products have begun appearing from a wide variety of countries, which has increased the need to improve the customer experience. When a customer spends hundreds of thousands of dollars on a piece of equip...

562円 In both business and personal life, we engage in hundreds of conversations each day. Some are successful. Some are not. In Stumbling Blocks to Stepping Stones, you will learn from author Doug Zahn how to improve your conversations, thereby building more effective relationships, whether with frien...

3,315円 Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with y...

2,863円 Extended Version of Remote/WebCam Notarization: Basic Understanding focused on Commonwealth of Virginia Notaries. This book also includes CUSTOMER SERVICE in the Remote Notarization field and Taking the business to the Next Level. Excellent book for Notaries in Virginia.

26,524円 Big Data is now highly regarded and accepted as a useful tool to help organizations manage their data and information effectively and efficiently. This new volume, The Emerging Technology of Big Data: Its Impact as a Tool for ICT Development, looks at the new technology that has emerged to meet t...

4,090円 Die wichtigsten Gestaltungselemente der Customer Experience auf einen Blick Kunden werden immer anspruchsvoller. Dadurch geraten Unternehmen zunehmend unter Druck, dem Käufer eine gute Einkaufsatmosphäre zu bieten. Dieses Buch zeigt die wesentlichen Treiber der Customer Experience am Beispiel des...

36,464円 This proceedings volume explores the new and innovative ways in which marketers find new global customers and build meaningful bridges to them based on their wants and needs in order to ensure high levels of customer satisfaction. Customer loyalty is ensured through continuous engagement with an ...

2,216円 Accelerate sales and improve customer experience Every day, most working professionals entrust their most important messages to a form of communication that doesn't build trust, provide differentiation, or communicate clearly enough. It's easy to point to the sheer volume of emails, text messages...