1,936円 El objetivo de este manual es aplicar las técnicas de comunicación comercial en las operaciones de compraventa, a través de los diferentes canales de comercialización, atendiendo a criterios de calidad de servicio de atención al cliente. Describir las funciones básicas en un departamento comercia...

1,232円 A partir de un estudio del régimen jurídico de la responsabilidad penal de las personas jurídicas, se realiza un breve análisis de las principales novedades de esta figura desde la Ley Orgánica 1/2015 de reforma del Código Penal (CP) hasta la jurisprudencia del Tribunal Supremo (TS) y la Circular...

1,049円 在全球經濟體系進入〔M型震盪〕的時代，M型富人早就不把錢當錢看，而M型窮人卻仍把錢當成全世界。 對M型富人來說，鈔票是〔氧化型資產〕，放愈久耗損愈多，PRADA包的増值力，還比鈔票強。 然而，對M型窮人來說，鈔票仍然比他的時間、健康、尊嚴和生活品味，都來得重要。 M型時代，是靠〔洞察力〕和〔習性〕致富的遊戲年...

4,298円 Axiom Business Book Award Silver Medalist in Business Technology The indispensable guide to data-powered marketing from the team behind the data management platform that helps fuel Salesforceーthe #1 customer relationship management (CRM) company in the world A tectonic shift in the practice of m...

1,128円 When it comes to customer satisfaction, consistency is kingーnot the customer. While it’s been proven that customer satisfaction can greatly impact many financial aspects of a businessーfrom cash flow to profitability and share priceーmost companies have not considered the science behind customer...

1,657円 Every problem is a business opportunity. Enterprise is built around a service or product that people need and are willing and able to pay for. Entrepreneurs are courageous individuals, a disruptive force with no regard for status quo who download heavenly blueprints to plant, create, repair, rest...

338円 In this textbook, you will learn how to communicate in the telecommunication industry and resolve issues. The lessons are tailored to help you provide excellent customer service and interpersonal relationship skills with individuals. It is very interactive and there are many practice exercises (P...

1,878円 How do you grow a truly sustainable business in the hypercompetitive 21st century? By using the practical, psychology-based strategies in this book to dive into the mind of your customer and enhance your business’s customer experience by creating “buying loops” that keep your customers coming bac...

7,900円 This book focuses on the concept of “brand hate” and consumer negativity in today’s digital markets. It explores the emotional detachment consumers generate against valued brands and how negative experiences affect their and other consumers' loyalty. It is almost impossible not to run into hatefu...

4,791円 A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance o...

1,363円 - Analizar sugerencias y consultas, presentadas del sector financiero obteniendo los datos de fuentes fiables y en el marco de la legislación vigente, para deducir líneas de actuación y canalización. - Enumerar las principales instituciones y organismos públicos y privados de protección al client...

7,162円 Grafton Whyte introduces and explores a new academic theory for customer service delivery for Africa, aimed at addressing issues of poor customer service and poor service delivery. The V-Model of Service Quality (VMSQ) offers a powerful tool for measuring service quality, augmented by a service e...