350円 HOW TO HAVE HAPPY CLIENTS AND TURN UNHAPPY CLIENTS INTO HAPPY ONES features what to do and what mistakes to avoid in order to keep your clients happy. It also discusses what to do if a client has a bad experience in order to fix things. It includes chapters on these topics: - an example of a serv...

350円 DEALING WITH IMPOSSIBLE CLIENTS points up the ways in which clients can be difficult, demanding, or outright scoundrels and what to do about the problem. The book deals with recognizing the danger signals before working with such a client and when to cut your losses to avoid further problems down...

7,129円 A study of the history of Soviet Central Asia and the demographic, political, economic and cultural weight of the Muslims that reside there. This book examines current trends in this area which is one of Russia's most turbulent and misunderstood minority regions.

1,300円 YELLOW How to create a culture of service and stand up for the customers. A business parable inspired by real-life events. STOP COMPLAINING AND MAKE THINGS HAPPEN Companies make great efforts to win a client, only to lose it later because of a poor service attitude. Different areas work internall...

1,243円 The former Executive Vice President of Walt Disney World shares indispensible Rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence. Lee Cockerell knows that success in business--any business--depends upon winning and keeping customers. In 39 digestible, ...

6,685円 This book investigates intercultural service encounters (ICSEs) in light of the rapidly globalizing world economy, examining the extant literature on the topic and identifying areas which require further exploration. With a focus on intercultural communication and competence, the author analyses ...

1,591円 Songwriter Dave Carroll wasn’t the first person abused by an airline’s customer service. But he was the first to show how one person, armed with creativity, some friends, $150, and the Internet, could turn an entire industry upside down. United Airlines had broken Dave’s guitar in checked luggage...

1,506円 When Cindy Koebele started her title insurance business in the midst of the housing market crisis, she knew she was taking a risk. But a decade later, her business is thriving and continues to grow. What's her secret? Cindy attributes it all to the power of connection--her ability to forge genuin...

5,040円 Companies who invest in successful Customer eXperience (CX) innovation stand out from the crowd. Markets tend to reward these companies because it is rare for firms to try something new, much less prove customer acceptance of their attempted innovations. Firms offering remarkable CX create loyal ...

250円 Work from home and hire freelancers: Customer Service Agent What is it a freelance customer service representative does? If you ever thought about hiring freelance customer service agents or taking the first steps to work as a freelance customer service representative, this is the ebook you need ...

1,001円 窮人說話只為保住飯碗，富人說話總能創造資產。 其中最主要的差別在於: 有錢人懂得讓自己致富的六大說話模式。 事實上，用說話來創造財富，並非難事， 只要你能掌握要訣， 你會發現，原來財富和成功， 都來自於「致富說話模式」！ 　　每個人都「會」說話，卻不是每個人都「懂」說話。 　　會說話的人，生活也許可以不成...

1,168円 真正的「銷售和公關高手」常說： 其實，不是我要去說服別人， 而是別人要求我去說服他們。 談到心服口服，世上永遠可以分為三種人： 第1種是聽你講得有誠意而心服的人，這種人可以動之以情; 第2種是聽你講得有道理，即使心不服嘴巴也會服你的人，這種人可以曉之以理; 第3種是那種自大無知又死要面子的人，自卑就是他們最...