3,600円 Kundenreklamationen oder -beschwerden sind neben Preisverhandlungen im Vertrieb häufig angstbesetzte Themen. Schwierig wird es insbesondere dann, wenn im Unternehmen klare Regeln fehlen, um im Reklamationsfall schnell Abhilfe zu leisten und dem Kunden eine zufriedenstellende Lösung zu bieten. Unt...

1,400円 Exzellenter Service heißt: den Kunden mehr geben, als sie erwarten. Wer sich im digitalen Zeitalter an die Spitze setzen will, geht über die Maßstäbe der Konkurrenz hinaus und setzt eigene Standards. Denn digital werden wir alle sein. Den entscheidenden Unterschied macht in Zukunft noch mehr als ...

2,647円 Digital Sales Transformation is about selling in a digitally transformed world. It changes how you sell and engage with your customer. Defining a Digital Sales Transformation blueprint to guide sales organizations to respond to this disruption as they struggle to catch up to their more digitally ...

150円 Welcome to this new episode of the Real Fast Results podcast! Today’s episode features Brandon T. Adams. Brandon is the co-host and one of the executive producers of Ambitious Adventures, a reality television program. It focuses on the compelling stories of your entrepreneurs. Brandon is an entre...

1,131円 Actualmente el cliente es el que tiene el poder en su mano vía smartphone. Las reglas del juego han cambiado y aquellas organizaciones que no sean capaces de verlo y de tenerlo en cuenta pueden dar por seguro que tienen sus días contados. Si eres de los que piensan que para tener éxito en la actu...

150円 Welcome to this episode of the Real Fast Results podcast! Christina Hills is today’s special guest. She is the founder of the Creation Workshop website. She teaches non- techy, heart-centered entrepreneurs, authors, experts, and coaches how they can easily create their own websites in WordPress s...

1,326円 You must deliver an amazing customer experience. Why? It is the competitive edge of new-era businessーin any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All ...

1,500円 Ready to take your business to the next level? Find out everything you need to know about the Business Model Canvas with this practical guide. An increasing number of people are taking the plunge and creating their own businesses, choosing to be their own boss and create their own profits. Yet th...

391円 This book covers the essentials of customer service Chapter one: The importance of customers Chapter two: The effect of good and bad customer service Chapter three - Customer satisfaction and loyalty Chapter four - Attitudes and skills for good customer service Chapter five - Add on selling (up-s...

2,726円 Dieses Buch liefert Ihnen wesentliche Grundlagen und wertvolle Tipps rund um das Thema E-Mail-Marketing, dem erfolgreichsten Online-Marketing-Instrument. Damit haben Sie ein umfangreiches Nachschlagewerk zur Hand, das Ihnen den Einstieg in und die effektive Nutzung des verkaufsstärksten Online-Ka...

403円 A Business Card is an essential piece of Marketing and often gets overlooked when creating a business or trying to get your word out to your potential customers. However, a Business Card is the first piece of Marketing Material a possible new customer may be introduced to. It is also the piece of...

7,292円 This book presents an extensive discussion of the strategic and tactical aspects of customer relationship management as we know it today. It helps readers obtain a comprehensive grasp of CRM strategy, concepts and tools and provides all the necessary steps in managing profitable customer relation...