2,784円 Companies looking for a competitive edge must convert their reactive, cost-laden contact programs into proactive, revenue-generating, "real-time" contact centres. Real-time is a big "buzzword" in the customer service field right now, and this book offers real, practical strategies for turning the...

1,495円 Stories have tremendous power. They can persuade, promote empathy, and provoke action. Better than any other communication tool, stories explain who you are, what you want...and why it matters. In presentations, department meetings, over lunch-any place you make a case for new customers, more bus...

991円 Few things have as broad an effect on your life and career as the ability to negotiate well.? The art of negotiation has become an essential element of almost all our interactions in every area of life. Enhancing our ability to negotiate effectively affects not only business contracts and career ...

2,287円 Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a ne...

1,888円 Faster sales pitches won’t lead to faster sales. The key to speeding up the sales process is to actually slow down and get in sync with your customer’s buying process. The biggest mistake salespeople make in their careers is equating a faster pitch with a faster close. Sales guru Kevin Davis show...

1,991円 Discover the principles, practices, and insider secrets of paid professional speaking success in 77 instant-access “microchapters” that will help you market your smarts, monetize your message, and dramatically expand your reach and revenue. For thought-leading CEOs, executives, consultants, and e...

2,290円 True sales pros know they must tailor their methods to the buyer if they want to make their numbers every year. Featuring dozens of enlightening examples, this book gives you the tools to adapt your approach with the buyers in mind and maintain control at every stage of the sale. In ProActive Sel...

3,821円 Learn how to apply the proven principles of Hug Your Customers to refine your selling technique, boost your sales, and keep your customers coming back for more. In his groundbreaking books, Hug Your Customersーa Wall Street Journal bestsellerーand Hug Your People, Jack Mitchell brought a warm hum...

903円 Come ti sentiresti se il tuo bar, ristorante o negozio fosse sempre pieno di clienti? Immagino tranquillo e con una visione del futuro più ottimistica. Non sempre le cose prendono la piega che immaginiamo e quando iniziano ad andare male reagiamo in due modi: Ci chiudiamo in noi stessi e attendi...

2,410円 Solo il 4% dei clienti RECLAMA. Il restante 96% tace, ma in compenso... il 91% non ritorna più e diffonde la notizia. Trasforma i RECLAMI A TUO VANTAGGIO e ribalta le percentuali. IN QUESTA GUIDA SCOPRI COME: Distinguere i reclami dalle obiezioni Evitare i 12 classici errori Gestire la fase di s...

2,410円 Creare un blog di successo un ebook che ti guiderà nella creazione di un blog o sito Web di successo. In questo ebook trovi tutte le informazioni e gli strumenti che ti servono per aprire un blog e portarlo al successo conseguendo risultati concreti per la tua attività online.

903円 "Un servizio è qualcosa che si può acquistare e vendere ma che non può cascarvi su un piede”. Il marketing dei servizi è un'attività di marketing fatta dalle imprese del settore terziario e si differenzia da quello "classico" delle attività produttive in quanto "Il servizio è differente da un ben...