2,789円 Any organization can win more customers and increase sales if they learn to be more strategic with their customer service. When customers complain, employees respond. The typical service model is riddled with holes. What about people and businesses who never speak up, but never come back? Learn t...

2,795円 This book is a comprehensive practical guide for account managers, sales teams and account leaders operating in the B2B space. It provides knowledge to excel in developing, growing and retaining top accounts in local and global environments. With a nuanced version of ‘account management’ that wil...

1,286円 Vannak ügyfelei? Vevői? Vásárlói? Akkor erre a könyvre szüksége van! A Királyok vagy zsarnokok? Ügyfélpanasz 2.0 című könyv összefoglalja az ügyfélpanaszok kezelésének jó gyakorlatát. Jellegzetes esetpéldákon keresztül dolgozza fel az ügyfélpanasz kezelés buktatóit, bemutatja a legfontosabb kutat...

1,991円 Even skilled salespeople buckle in tough selling situationsーgetting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence. Sales trainer ...

1,987円 In the increasingly vital world of social media marketing, if you don’t have a strong digital presence, it’s like you’re not even there. Going Social is an indispensable guide to taking advantage of digital marketing, reaching a critical number of prospective customers, and revitalizing your busi...

1,991円 Twitter, smartphones, and self-service kiosks are taking over, and tech-savvy business dealings are no longer an advantage--they’re a requirement. With entertaining humor and inarguable logic, author Micah Solomon offers surefire strategies for success by exploring the timelessness of customer se...

1,991円 What is quality customer service, and how do you consistently deliver it for your customers? Discover the answers in this go-to guide for helping business professionals deliver outstanding customer service that keeps customers coming back. In this trusted customer service classic, the renowned bu...

2,492円 A left-brained salesperson uses logic and process to analyze their way to success. A right-brained salesperson flies by the seat of their parents to stumble upon exciting, innovative ways to bring in new business. Which is the better way to find success? Yes!When the left-brained learns how to in...

1,888円 Brand Real is a business strategy guide for making a brand’s promise stand up at every customer touch point. Packed with proven, repeatable management practices, the book shows how to establish a clean brand architecture while avoiding the needless complexity that has tripped up many promising co...

3,487円 Based on interviews with fifteen top financial advisors, each doing several million dollars’ worth of business every year, this priceless tool contains universal principles to guide both veteran and new financial professionals to immediate success. The Million-Dollar Financial Advisor distills th...

1,789円 This easy-to-follow guide for salespeople trying to generate product excitement over the phone provides quick strategies to help you boost your success rate. As more and more organizations scale back on their in-the-field sales operations, sales pros have had to focus their energy and skills on c...

1,892円 Spanning the use of storytelling, humor, emotion-evoking language, and questions that advance the sale, this entertaining and practical book demonstrates the power of words to break down resistance and incline buyers toward purchase. A few simple words--the right words--can transform an awkward s...