2,486円 An invaluable resource that helps anyone merge high-tech tools with the personal touch to forge lasting bonds and steady profits. Loyal customers are the beating heart of every great business.?Why do so many companies act like adrenalin junkies, chasing after new customers at the expense of creat...

1,892円 On the front lines of customer service, every day presents new and unexpected challengesーand even the most dedicated employees can be caught unprepared. They need confidence. They need training. They need help. Those who work on the front lines of customer service never know what new and unexpec...

2,186円 Marketing is changing rapidly, so sometimes it’s hard to keep up. Don’t get frustrated, get scrappy. It’s an exciting time to be in marketing, with an array of equalizing platforms from the Internet to social media to content marketing, that have reset the playing field for businesses large and s...

2,983円 It cannot be overemphasized how important it is for leaders to ensure the company’s mission is manifested in the roles, expectations, and goals of every member of the organization. Companies live or die based on their ability to communicate and deliver on the promise their brand makes to its cust...

1,657円 Want bigger sales, more memorable marketing, and to change the Status Quo to Status Grow? This books is a parable of two men who discover a long lost journal and the secrets it reveals. Whether you are selling a product or service, planning a special event, or creating memorable customer experien...

526円  ¿Y si te dijera que puedes vender más sin conseguir más clientes?   Un negocio sin ventas sencillamente no es rentable, tu lo sabes, yo lo se, y cualquier empresario contrastado o emprendedor lo sabe, quizás estes buscando la forma para vender más, es más, probablemente ha pasado por tu cabeza e...

2,647円 Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. There’s a reason they call it a convenience store – because it’s convenient! When you have to pick up a gallon of milk, would you rather st...

750円 Supervision with intelligence is an art. This book tells about the techniques to be followed.You can practice it and become a good supervisor to win the hearts of your subordinates.

550円 Ever wondered what it takes to become a successful professional? This book grabs you by your wrist and guides you to success. It reinforces that a team always outsmarts loners. The heuristic methodology followed in this book in a simple easy-to-follow allows you to refer to the book anytime. The ...

1,657円 The old service model of delight-at-all-costs is out and a new model of low-effort, low-friction service powered by mobile phones and social media is here to stay. Phone trees and email are dead. Social messaging and automated, AI-powered bots supported by seasoned social agents are in. Yet only ...

3,487円 Based on interviews with fifteen top financial advisors, this priceless toolkit contains universal principles to guide both veteran and new financial professionals to immediate success. This book features two complete case studies, featuring a “best of the best” advisor whose incredible success s...

13,978円 This book provides stimulating insights into the ways in which the adoption of experience logic can revitalize marketing perspectives and stimulate novel approaches to the creation and delivery of value. The first part of the book, which has a theoretical focus, reviews the international literatu...