1,780円 Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost y...

1,506円 Creating a winning Business or Team Culture is easier than you think. Learn the time-tested skills and value systems. Easily learn and assimilate into your business and or organisation to increase your influence, profits and productivity. CEOs, Senior Executives, Successful Business Leaders, Entr...

1,500円 In nur 50 Minuten das Canvas-Businessmodell verstehen Wollen Sie revolutionäre Ideen für Ihr Unternehmen konkretisieren? Wünschen Sie sich mehr Dynamik, etwas frischen Wind oder gar die Eroberung neuer Marktsegmente? Planen Sie ein Start-up? Das Canvas-Businessmodell, 2010 von Alexander Osterwald...

2,490円 Becoming a great customer service manager requires an intentional focus on skills beyond those required for exemplary customer service. Building off the success of her book Customer Service Management Training 101, author Renée Evenson shows readers what it takes to advance to the next stage in t...

2,492円 Terry Bacon and David Pugh showed how great companies outperform good ones through "behavioral differentiation" -- going beyond superior products and dependable service to connect with customers at every touchpoint. The Behavioral Advantage broadens the concept, applying behavioral differentiatio...

2,784円 If you want to gain the winning edge for your sales performance, it’s time to embrace the entire customer life cycle. Your job may be all about sales, but not your customers. Did you know that the average executive spends less than 5 percent of their time engaged in the buying of products and ser...

2,287円 Millions of employees parked in cubicles dream about starting their own businesses. And in today’s economy, countless unemployed professionals are becoming entrepreneurs out of necessity. They may have good skills and ideas, but do they really understand what it takes to build a profitable ventur...

1,295円 A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits. First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer f...

1,991円 The lifeblood of your business is a constant flow of new accounts. . .no matter how much repeat business you get from loyal customers. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals. With refreshing honest...

1,789円 In the widely well-received first edition of The Secrets of Word-of-Mouth Marketing, author George Silverman provided readers step-by-step guidance with his innovative Decision Matrix for constructing a word-of-mouth marketing campaign that exponentially increases revenue. Now, extensively revise...

2,492円 Think you know your customers? You better be more assured than just thinking you do, because your success depends on it! The best companies in the world first research exhaustively what their customers desire, and then they deliver it in memorable and deeply human experiences--resulting in succes...

1,991円 A Most Highly-Rated Sales Books of All Time (HubSpot) A Best Introvert Book of All Time (BookAuthority) Success lies in leveraging your strengths, not changing who you are. Sales is a skill just like any other, which anyone can learn and master – including the introvert who is more comfortable al...