468円 Cora Tyler works at the Hotel Metronome in San Francisco, and shes always seeking to learn new things. A chance meeting on a train with an employee at a hotel in New York City, Ari, gives her the chance to share her business insights. Their lively discussion gets them both thinking about deliveri...

468円 Since it has long been said that "the customer is always right", this book will dispel the rumor. The fact of the matter is that the statement has always been false. Customers are not only wrong they are shady, diabolical and even criminal when you get right down too it. This book is a collection...

468円 Many businesspeople and salespeople leave their offices at the end of the day without a valuable, measurable, and presentable sales outcome. Its easy to see why: With distractions flowing from all directions, businesses and salespeople need to focus on what matters to achieve results. After all, ...

660円 Customer Service: The Kingpin of Business Success in Africa is a must read as it communicates how the power of customer service can revolutionise business on the African continent. The book uses proverbs and wise sayings to captivate the reader into action. The book captures both the African and ...

1,144円 Companies spend big money and significant resources to acquire new customers, but they tend to give little thought on how to keep their business. Thats a big mistake! Nadji Tehrani and Steve Brubaker, both Customer Care experts, explore how to go the extra mile in keeping customers happy. Whether...

660円 Mastering all of these attributes is no easy task. It takes a great deal of work and patience. Creating a good relationship does not happen overnight. It takes time and proven reliability. You will have to prove yourself and your worth to your customer. To do this you have to execute on requests,...

562円 A service is a client/provider interaction that creates and captures value for both participants. We use service in several aspects of our lives, including business, government, education, health care, and religion. But what exactly are the best practices, principles, and theories of service? The...

1,359円 《遠見》服務業大調查12年 100個最動人的本土服務案例 這本書，讓你看到台灣服務業最真實、動人的時刻，也看到服務的本質精髓。 《遠見》雜誌向國內超過60家標竿服務企業邀請，請他們提供各家企業最感動的服務故事，總共收集了將近2000則，從中再嚴格挑選出100則，除回溯當時的服務情境外，並賦予意義解讀，希望本書能成...

9,086円 Dieses Buch beleuchtet den kontinuierlichen Change der disruptiven Digitalisierung umfassend. Damit Unternehmen dieser Herausforderung eines Transformationsprozesses gerecht werden können, bedarf es eines ganzheitlichen Umdenkens hin zu einem agilen, innovativen Handeln und Führen. Ferner ist ein...

5,906円 Dieses Buch geht der Frage nach, wer der vernetzte Kunde überhaupt ist. Um ihn zu verstehen, muss die Leitlinie weg von Zielgruppen und wieder hin zum Individuum Kunde führen – Big Data muss sich zu Smart Data transferieren. Renommierte Autoren verweisen auf Möglichkeiten und Gefahren, die sich m...

1,326円 Besides providing a technical overview of design for Six Sigma, this is a text that goes the extra step beyond in presenting real-life examples of structured tool use to satisfy the needs of the customer. The discussion covers the background behind the tools used and real-life examples of their u...

2,917円 Owning a B&B is the dream of many ... More and more people are considering downshifting. Buying a property that can pay for its own upkeep and give you a comfortable lifestyle is a popular option. Not only has the interest grown in becoming a B&B proprietor, so has the interest by the public in t...