1,313円 The 10 Secrets to Selling on the World’s #1 Social Network Facebook is the perfect tool for reaching out to customers. Now, you need to take the next step and make it pay by selling on Facebook. The f-Commerce Handbook shows you how. From the co-editors of Social Commerce Today, The f-Commerce Ha...

935円 The selling secrets that experts and top professionals use. Get results fast with this quick, easy guide to the fundamentals of Selling. Includes how to: • Pitch your product to meet the needs of your customer • Use body language to build rapport • Negotiate and close the deal • Make your custome...

1,657円 Customer Service: How To Do It Right! by Peggy Morrow (Southern Mountain Press; 2005) is a “must read” for every business owner and manager. The fact is that implementing excellent customer service is not an option ─ it’s a survival skill for every small business. With over 23 years of experience...

1,757円 From best-selling author Jeffrey J. Fox, how the savvy see opportunity -- and capitalize on it Economic downturns separate the winning companies from the struggling. And as best-selling author Jeffrey J. Fox shows, tough times also give solid companies, strong managers, and potential rainmakers t...

1,500円 For many businesses, staying afloat is an everyday a struggle, but what they don't realise is that there are ways to work 'smarter' and make more profit without the backbreaking work. According to the dynamic new book Creating Loyal Profitable Customers, by Keith Abraham, the most leveraged way t...

1,088円 In this invaluable guide, a renowned international consultant teaches you how to identify and leverage your company’s competitive advantage to grow your business and stand out from the competition. “Ought to be mandatory reading for all entrepreneurs.”ーMiami Herald Why should I do business with ...

14,923円 Here is a comprehensive guide for training a workforce in Total Quality Management (TQM). An ideal resource for trainers, Total Quality Management Implementation contains a complete presentation of all relevant aspects of TQM. It provides a ready-made training format that can be used in all opera...

243円 A diferencia de otros temas, dominar el arte de la atención y del servicio al cliente no da por sí solo después de leer un libro o al asistir a un curso de capacitación. Es algo que ocurre entre personas, por lo tanto involucra emociones y sentimientos. De nada sirven técnicas y estrategias de at...

5,638円 This book is in the Enterprise certification series which means it is a hands-on guide with practical instruction, examples and all the information you will need to be successful in the exam, as well as 75 practice questions in the exam style. It includes practical advice on how to book the exam,...

2,510円 Praise for Take Their Breath Away "Are you bored? We're so spoiled that when something is merely good enough, we just walk away. Chip and John explain that the surefire method for growth and customer loyalty is simple: don't be boring." ーSeth Godin, author of Purple Cow and Tribes "Take Their Br...

2,122円 Information is power - you know that. But, how do you research the best Customer Service strategies, without spending too much of your time (and money) on it? The average person earns $ 1100 per week, which equates to $ 27 per hour. Trying to do the research yourself would take you at least 5 hou...

2,652円 Consumer-centric organizations know that social media can be used to engage with customers, leading to increased satisfaction and the acquisition of new customers through the power of viral marketingーyet relatively few firms are doing it well. With Face2Face, David Lee King (Designing the Digita...