1,600円 В своей 20-летней карьеры, я имел возможность работать на руководящих должностях в различных каналах продаж и обслуживания клиентов. Более длительный период я ​​был ответственен за прямые продажи юридических лиц. Как моя природа , движимые новые вызовы, в каком-то момент я решил принять...

403円 This book will give you complete telephony and sales training. The book covers the core units below: What is telephony communication? Initial skills  Telephony communication the job role  The are of selling page  Key performance indicators  Office Skills page  Attitude pa...

9,723円 This book presents strategies that put the customer at the center of an enterprise. It elaborates on the reasons for viewing customers as assets that a firm needs to acquire, develop and cultivate in order to generate profitable relationships, and champions customer profitability as the metric fo...

36,464円 This volume includes the full proceedings from the 2016 Academy of Marketing Science (AMS) Annual Conference held in Orlando, Florida, entitled Creating Marketing Magic and Innovative Future Marketing Trends. The marketing environment continues to be dynamic. As a result, researchers need to adap...

6,685円 Demonstrating the potential of building strong brands in the energy sector, this book explores the challenges of shifting the perception of energy from a commodity business into a consumer brand. Energy suppliers are increasingly being met with skepticism, indicating the need for a greater focus ...

2,000円 Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los deja...

1,600円 Libro de referencia y único utilizado en los ciclos formativos de Atención al consumidor, inicialmente utilizado en la Comunidad de Madrid y posteriormente para el resto de Comunidades. Libro actualizado en el 2015 y aplicación teórica y práctica. Libro para el alumno de este ciclo pero a la vez ...

421円 IMAGINE having a voice in helping your company improve customer service by building butlers within your professional environment. No, not a butler to manage your day and make home or office run smoothly; rather a customer service butler who knows the importance of quality service and professional...

6,076円 Marketing has become the dominant connecting mode of expression between business and non-business organisations and customers and consumers. However, there are some misgivings about marketing in the 21st century. This volume addresses the positive and negative elements of marketing and questions ...

650円 An in-depth look at what it is like to work on the phones in a call center. Fun, revealing and at times, shocking.

1,179円 Think about the influence you have today. You significantly influence your spouse and your children. You influence your co-workers, peers, subordinates, and your boss. You can even influence others you meet for the very first time. Is it a good idea to make sure you are a good influence in all th...

784円 《服务的秘密：客户满意度提升指南》以商品社会的服务为切入点，详细介绍了服务活动中每一个环节的服务方法和技巧，包括微笑、言谈、举止、着装等等，并用简洁生动的文字，妙趣横生的案例，为你详细地总结出每一项服务的宝贵经验。所谓“一招在先，招招领先”。让您轻松应对不同类型的客户及掌控复杂多变的局面，帮助您快...