451円 Question: Does your LinkedIn account provide the following? Demonstrate your services and products in the best light possible? Create an income stream without being pushy Convert all your hard work and strategies into $$$$$ If the answer in NO then this book is for you. I will show how to: Lin...

2,312円 The New York Times and No. 1 Wall Street Journal bestseller Blue Ocean Shift is the essential follow-up to the classic Blue Ocean Strategy, the 3.6 million copy global bestseller by world-renowned professors W. Chan Kim and Renee Mauborgne. Drawing on more than a decade of new work, Kim and Maubo...

875円 Customer service is not 'a part' of your business... Customer service 'IS' your business! Business success (whether retail, service-based, or even direct buyer connection) is built by establishing mutually profitable relationships; relationships where you make the customer (client) feel special. ...

4,861円 Walden shows why most customer experience management fails to improve the customer’s real experience and how to concentrate on the subjective emotional perceptions that drive the customer’s actual “experience” rather than the quantitative service efficiency metrics gathered by most CX tools. Cust...

9,119円 Digital Out of Home Entertainment is rather an arcane description for one of the fastest growing technology-sectors. These forms of interactive technology, often established on a 'pay per use' basis are transforming the customer experience in shops, cinemas, museums; almost any environment where ...

8,290円 Customer satisfaction and loyalty are becoming increasingly important to most organizations since the financial benefits from improving them have been well documented. This book presents a thorough examination of how to use research to understand customer satisfaction and loyalty. It takes the re...

1,326円 Author Joe Tawfik presents an assured collection of valuable insights in Experience My Brand that are based on his 25-plus years in senior management. His expertise as CEO of business services companies in particular underlies his assertion that to differentiate itself in the age of digital disru...

917円 A ARTE DA VENDA É UM LIVRO QUE INTERPRETA A VENDA APARTIR DE UMA PERSPECTIVA QUE VAI ALÉM DO PRODUTO EM SI, MAS ENFOCA O QUE AS PESSOAS COMPRAM , FAZ UMA LEITURA DA VENDA COMO UM TODO , MOSTRANDO A NECESSIDADE DE CRIAR UM QUADORO NA MENTE DO COMPRADOR AO INCIAR UMA VENDA. UM LIVRO PRÁTICO E OBJET...

375円 For every individual in the corporate world or in business, meeting a client or potential customer for business is always a very stressful event. Various questions arise in our minds before the meeting like how should I prepare for this meeting? do I sell more or less? what is the quote I need to...

12,154円 This book provides a review of the latest research on emotion in engineering, with a particular focus on design and manufacturing. Topics include experience, happiness, cognitive science, neuroscience, additive manufacturing, universal design, branding, teamwork. Throughout the book, the emotions...

4,618円 Srun shows how the psychology of luxury brands truly plays into high value customer motivations and unlocks the potential to understand their decision processes which are unlike that of any other customer. Selling to very wealthy, demanding customers – whether you’re selling luxury products or hi...

1,800円 Klanten zijn net mensen... En mensen zijn precies als dieren laat bioloog Patrick van Veen zien: Vrijwel alle sociale interactie in de natuur is gebaseerd op dezelfde principes. We willen allemaal aandacht, begrip en steun van elkaar. Als je dat beseft, kun je klanten verleiden, ze verliefd maken...