259円 Your customers are heart of your business, and your relationships with your customers will determine if your business succeeds or fails. In this book, John Di Lemme shares his inside secrets to create the ultimate first and last impression with your clients. Plus you will discover how to implemen...

793円 After a networking meeting where introductions and business cards are exchanged, many people just don’t get it when it comes to follow-up. Are you one of them, overwhelmed by the mountain of business cards you’ve collected? Your business contacts are the key to unlocking the door to bigger and be...

1,136円 台味服務是「交個朋友吧〜」的可愛人情味！ 凸顯有人味、有溫度的「差異化」，將心比心，貼心有感，正是台味服務的精髓。 **　　服務業超級教練沈方正的第一手觀察：** 　　從what、how與why，完整詮釋「台式服務的品味」； 　　13則藏在日常生活、街頭巷尾、打破想像、超越SOP的台味服務經典。 　　令顧客一再回甘的「...

17,016円 Combining the latest branding research with a diverse range of powerful case examples, this book reveals the cutting edge techniques of value co-creation, personalisation and customer engagement employed by sport’s leading brands. Based on the transferable lessons that emanate from these practice...

2,515円 Not every client is a good client! Learn how to avoid problem clients that are more trouble than they're worth... To succeed in business you must learn how to recognize and avoid the Toxic Client. With useful stories everyone can relate to, Toxic Client will show you how to handle the problem cus...

3,581円 Caveat venditor-let the seller beware While marketers look for more ways to get personal with customers, including new tricks with big data,” customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to: Control the flow and use of personal data ...

1,657円 En un mundo en el que los productos y servicios son cada vez más similares, donde toda innovación es copiada y la reducción de los precios ya no es posible, nace la gestión de la experiencia de cliente (CEM, por sus siglas en inglés) como un elemento esencial para aumentar las ventas. Entender al...

661円 In "Make Them Say Wow!" author Roosevelt J. Myers provides businesses like yours with one of the most powerful secrets to increasing revenue, experiencing growth, and finding lasting success and that is - learning how to make your customers fall head over heels in love with your business.  I...

1,060円 2017 American Book Fest 2017 Best Book Award 2017 North American Book Awards Silver Medalist 2018 National Indie Excellence Awards Finalist Add a Little Sparkle to Your Service In his newest book on innovative service, bestselling author Chip R. Bell focuses on the importance of delivering the “c...

567円 Dieses essential vermittelt das Know-how für ein erfolgreiches Follow-up von Spenden-Werbung: Gezeigt wird, wie Briefe und Mails von Spendern professionell beantwortet und gewinnende Antworten formuliert werden. Anhand vieler Beispiele wird erläutert, wie eine Non-Profit-Organisation zum Ausdruck...

2,486円 Learn ways to make your social media pages more fun to get more engagements! In this eBook we talk about ways you can make your social media pages more fun and appealing to customers and followers.  You will also learn how to track results and how to define goals for your social media mark...

451円 Question: Does your LinkedIn account provide the following? Demonstrate your services and products in the best light possible? Create an income stream without being pushy Convert all your hard work and strategies into $$$$$ If the answer in NO then this book is for you. I will show how to: Lin...