7,283円 The definitive guide to implementing Baldrige Criteria in any organizationーfrom the team that has worked with 18 Malcolm Baldrige Award winners For organizations in both the public and private sectors, the coveted Malcolm Baldrige National Quality Award is the gold standard to which all leaders ...

13,369円 This book analyzes the impact of the digital economy on customer satisfaction, shopping experience, resistance to change, script theory, and loyalty. The model introduced assumes that online markets have led to a redefinition of the concepts of loyalty and shopping scripts as a way to reduce cust...

383円 In today's fast-paced world, it's tough to find the time to read. But with Joosr guides, you can get the key insights from bestselling non-fiction titles in less than 20 minutes. Whether you want to gain knowledge on the go or find the books you'll love, Joosr's brief and accessible eBook summari...

2,726円 In diesem Buch zeigt die Autorin, wie mediative Elemente in konfliktären Kundengesprächen Kunden- und Mitarbeiterzufriedenheit steigern können. Sie verhilft Mitarbeitern auf diese Weise zu einem souveränen Konfliktmanagement, wodurch die Effizienz der Kundenbetreuung und des Umgangs mit den gesun...

1,180円 Enfin, un guide pour implanter et gérer la distribution en multicanal Toutes entreprises privées et organisations publiques se doivent d’utiliser le multicanal pour offrir leurs produits et leurs services. Malheureusement, il n’y a pas de journée où de nombreux consommateurs racontent leurs mauva...

1,033円 最夯的新機會 Ｘ 脫穎而出的心法 　　倒茶，要緩緩的倒，才能營造舒服的氛圍，讓客人感到貼心； 　　報紙，轉向正面再遞給客人，看似簡單的小動作，卻能讓客人感動。 　　服務，真的很有學問！ 　　從跨國連鎖業麥當勞、到台灣大哥大、信義房屋、科技龍頭台積電，都爭相邀請的服務業超級教練、老爺大酒店集團執行長沈方...

1,103円 做好每天的小事，就是實踐人生的大志。 不僅讓你和別人不同，更開啟未來無限可能。 　　服務業的超級教練、飯店界的熱血CEO，沈方正慷慨分享三十年工作之道。 　　服務業三十年資歷，從櫃台接待做到跨國飯店集團執行長，很多人不知道，沈方正其實也曾對未來感到迷惘，誤打誤撞走進飯店這一行。 　　因為自覺非科班出身，...

451円 Discover the Simple Technique to Increasing Sales by 300% in just 90 Days It’s not a gimmick, it’s not manipulative, and it’s easier, faster, and more fun than a “traditional” sales pitch. It’s one simple mentality that is forever changing the way businesses today operate. It’s customer service. ...

1,989円 FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER. Business owners agree. The referred customer is far superior to the one brought in by cold advertising. Yet most business owners will invest more money to find new customers than getting referrals from current, happy custome...

1,989円 “ My research shows we are heading into a major shake-out in business that will determine the leaders for decades to come. This will REQUIRE creative marketing and positionin, and there is no better source than Dan Kennedy on this topic. His book No B.S. Guide to Trust-Based marketing is rich wit...

390円 A Guide to Building Customer Relationships and Sustaining Customer Loyalty With greater options than ever before, consumers are demanding more than just an excellent product. “The Superior Customer Experience" is for every front line team member. It gives a to-the-point explanation of: Establishi...

27,361円 This book balances the behavioral and database aspects of customer relationship management, providing students with a comprehensive introduction to an often overlooked, but important aspect of marketing strategy. Baran and Galka deliver a book that helps students understand how an enhanced custom...