1,500円 Un guide pratique et accessible pour tout savoir sur Amazon et son fondateur Jeff Bezos ! Au départ simple librairie en ligne, Amazon est devenu en moins de deux décennies le leader mondial du commerce sur Internet. Propulsé sur le devant de la scène, il fait aujourd’hui partie de ceux qu’on appe...

4,776円 Put relationship-centered communication at the forefront of care Today, physicians face a hypercompetitive marketplace in which they must meet unique and complex patient needs as efficiently as possible. But in a culture prioritizing clinical outcomes above all, there can be a tendency to lose si...

12,269円 In Design for Services, Anna Meroni and Daniela Sangiorgi articulate what Design is doing and can do for services, and how this connects to existing fields of knowledge and practice. Designers previously saw their task as the conceptualisation, development and production of tangible objects. In t...

3,315円 Most companies still operate as if they control their customers. But, in today’s market, it’s really the other way around. Customer CEO confronts the new market reality that customers choose which companies to do business with completely on their own terms. This effectively inverts the power, con...

2,154円 There are many experiences and people that have contributed to the publishing of this timely manuscript. My own fickle attitude about good customer service has consumed my focus, whether I’m shopping for groceries, or making a large purchase; I can’t help myself ー I’m a stickler for an approacha...

1,723円 “When the normal cycles of business and life, challenges the effectiveness and profitability of an individual, company or organization, real-time solutions, bottom-line results, and models for "best practice empowerment", which keeps people relevant, retooling and relational in their approach to ...

1,500円 Conozca las necesidades humanas para triunfar Este libro es una guía práctica y accesible para entender y aplicar la pirámide de Maslow, que le aportará la información esencial y le permitirá ganar tiempo. En tan solo 50 minutos usted podrá: • Aplicar la pirámide de Maslow para categorizar las ne...

2,561円 What Computers Can’t Replace: The Secret to Success in Our Digitized World Despite huge technology investments, customer satisfaction is going down, not up. Customer experience and digital marketing pioneer, Tema Frank, shows you how to use a new ‘3P Profit Formula’ to thrive in a hyper-competiti...

5,469円 Has a commercial ever brought you to tears? Has a movie ever inspired you so much you change your way of life? Has the series finale of a television show ever broken your heart? Has a video game ever altered your perception of reality? If you're like most consumers, you answered 'yes' to at least...

12,154円 Contributing pioneering new research, this innovative book proposes new ways and directions in which to extend the influential ‘business networks perspective’ approach to doing business. While previous research has focused upon relationships with customers and suppliers, the authors argue that th...

4,861円 The design of digital solutions has become a pressing concern for practitioners faced with a plethora of technology impacting their business. From cloud computing to social networks, mobile computing and big data, to the emerging of Internet of things, all of which are changing how enterprise pro...

6,076円 The Vulnerability of Corporate Reputation explores the role that reputation plays in the success and failures of companies. This book focuses on the traditional topic of reputation risk management, the process of reputation, reputational excellence and examines leaders whose reputation and foresi...