4,179円 The best strategies in healthcare begin with empathy Revolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. ...

2,400円 Im Mittelpunkt dieses Vertriebsmanagement eBooks stehen die Instrumente zur Verbesserung der Vertriebsproduktivität. Sie lernen Gebiets- und Kundenanalysen, systematische Kundenbearbeitungsprogramme und entscheidungsrelevante Kunden-Informationssysteme kennen. Sie erfahren, wie aus Gebietspotenzi...

2,400円 Das Customer Relationship Management (CRM) steht für eine Grundeinstellung des Unternehmens, ein ganzheitliches Kundenmanagement praktizieren zu wollen. Ausgehend von der Vision bis hin zur operativen Maßnahme, soll das CRM jegliche Aktivitäten des Unternehmens durchdringen, mit dem Ziel, Kundenb...

2,400円 In diesem Marketing eBook erfahren Sie welches die wichtigsten Marketing-Funktionen sind, wie der Marketingerfolg im Unternehmen ganzheitlich angegangen wird und wie bei der systematischen Erschließung, Bearbeitung und Sicherung der Märkte teure Reibungsverluste in der Organisation ausgeschlossen...

1,709円 With their national bestseller The Go-Giver, Bob Burg and John David Mann took the business world by storm, showing that giving is the most fulfilling and effective path to success. That simple, profound story has inspired hundreds of thousands of readers around the world-but some have wondered h...

933円 Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sale...

2,177円 Four years ago, the bestselling authors of The Challenger Sale overturned decades of conventional wisdom with a bold new approach to sales. Now their latest research reveals something even more surprising: Being a Challenger seller isn’t enough. Your success or failure also depends on who you cha...

225円 Every entrepreneur and small business owner is in business with the hopes of making money. In order to make money, you have to have strategies in place to attract, convert, and retain quality paying customers. This isn’t difficult to do but more often than not many businesses screw themselves out...

4,776円 Customers are changing the way they buy. Why aren't you changing the way you sell? Today's customers have more buying options than ever before. They don't care if it's direct or indirect. They don't mind if it's not your preferred sales model. And they don't like it when you try to tell them how ...

422円 The Reid Method – A Blueprint for Achieving Sales Mastery Success in sales is tougher than ever to achieve. There is more competition and customers have more choice, information, and advanced technology available to them than ever. Sometimes it seems that they know more about your product and the...

2,490円 A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, eff...

495円 • Una nueva historia de Ken Blanchard, coautor de El ejecutivo al minuto• Imprescindible para crear una cultura organizacional de atención al cliente A cualquier empresa le gustaría ser reconocida por su excelente calidad de servicio de atención al cliente, sin embargo la mayoría de los clientes ...