1,500円 Un guide pratique et accessible pour vous familiariser au Business Model Canvas Le Business Model Canvas est fait vous, entrepreneurs ! Facile à employer, cet outil centré sur la proposition de valeur vous permettra de repenser vos priorités et d'imaginer des plans d’action concrets à mener en vu...

1,500円 Un guide pratique et accessible pour tout savoir sur le CRM ou la gestion de la relation client Vos clients vous lâchent les uns après les autres ? Ou bien vous n'arrivez pas à en convertir de nouveaux ? Actuellement, puisque répondre aux requêtes exigeantes de ses derniers semble la clé de réuss...

3,179円 This book saves organizations. If you have been a struggling business owner thinking your problem was either that you are undercapitalized or that you have hired the wrong people. Delivering Unforgettable Customer Service is a wake up call. The problem might well be that you aren't creating Unfor...

1,657円 Branding drives the bus for most businesses, and is exclusive. Branding tells you what is supposed to happen. In Reputation, the customers drive the bus, and they say what actually happened. The starting point has changed. The typical Branding campaign starts with Marketing and takes over a year,...

1,856円

1,856円 The full text downloaded to your computer With eBooks you can: search for key concepts, words and phrases make highlights and notes as you study share your notes with friends eBooks are downloaded to your computer and accessible either offline through the Bookshelf (available as a free download...

1,199円 The Name Of The Game Is Effortless Selling   And Conquering Cold-Calling Fear provides the surefire techniques that can make your sales life easier and more fun, while you become more productive than ever before. Combining his years of sales and management experience, his skills as an educ...

903円 The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests of both the business and the customer but this sometimes is more difficult than it should be. The chief problem is that the business, the employee...

537円 The demand on multi-line reps to sell Life insurance has never been higher. Through my coaching, conducting sales interviews, and accompanying reps on joint sales calls, I've experienced the prospect interviews collected in this book. Many times after sharing these experiences while coaching or d...

11,275円 The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed an...

2,216円 Magnetic: The Art of Attracting Business is a look at how consistently successful businesses are able to attract a steady and ever-increasing flow of customers. This innovative text examines a range of simple, powerful strategies that businesses of any size or type can use to attract new customer...

1,060円 “Manipurated” is a manifesto for business owners struggling against an online ratings and reviews industry that is holding their businesses hostage through manipulative practices. “Manipurated” uniquely combines an exposé of the shifty inner workings of this industry with a step-by-step playbook ...