3,000円 Wenn durch Lebensmittelskandale, Billigproduktionen in Asien, verbotene Preisabsprachen und vieles mehr der Argwohn der Konsumenten zunimmt und das Vertrauen in Geschäftspartner in Misstrauen umschlägt, haben Sie es als Verkäufer doppelt schwer, erfolgreich zu sein. Erfahren Sie in diesem Buch, w...

1,652円 Can you spare 77 seconds? 77 seconds is all of the time you will need to read an entire chapter of this book. “77 Seconds to Sales Success” is a refreshing, entertaining book from an author who shares his invaluable experience with you. Kenneth G. Hasty will walk you through 52 no-fluff, easy t...

0円 Frankly, too often, financial institutions find CRM to be a dose of bitter medicine. It shouldn’t be. CRM can be just the right tonic, if taken in the right doses, to solve very specific maladies. This requires honest conversation and planning.

2,427円 From the authors of the internationally-bestselling business classic The Challenger Sale 'A handbook of practices that will help you get into your customers' heads, deliver good value, and win the sale' Daniel H. Pink, author of To Sell is Human and Drive -----------------------------------------...

1,773円 Customer Loyalty Isn't EnoughーGrow Your Share of Wallet The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review...

2,636円 Learn how to provide top-grade customer service anywhere, anytime with Salesforce Service Cloud Salesforce Service Cloud empowers your service organization to interact with customers through any channel and provide an individualized experience that will be worth sharingーfor your customers and fo...

2,636円 A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. ...

2,197円 The practical, expert guide to reaching the new consumer Customer-Centric Marketing is a comprehensive game plan on succeeding in the new marketing landscape by focusing on the customer. Written by one of Canada's top communications pioneers, this book examines the complex forces influencing the ...

2,512円 Bring Disney-level customer experience to your organization with insider guidance The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience ー the Walt Disney Company. Co-Auth...

2,490円 What you need to know about your customers Now more than ever, every interaction you have with customers is critical. Customers today have unlimited information at their fingertipsーand can influence the purchase decisions and behaviors of millions of others. With this comes a shift in the balanc...

660円 Terrific is a book that focuses on special people with Down Syndrome in the marketplace. It is a unique approach to defining excellence in customer service in a day when there appears to be very little found anywhere.

1,500円 Attract more customers and boost your sales! This book is a practical and accessible guide to understanding and implementing the freemium model, providing you with the essential information and saving time. In 50 minutes you will be able to: • Understand the different types of free offers given t...