1,082円 If you want salient advice about your startup, you’ve hit the jackpot with this book. Harvard Business School Professor Tom Eisenmann annually compiles the best posts from many blogs on technology startup management, primarily for the benefit of his students. This book makes his latest collection...

524円 Virtually all of the large corporations I’ve worked with have each spent millions of dollars ($US) installing customised sales systems and account management processes. This booklet will give you a snapshot of the core wisdom you need to adopt a ‘best-practice’ account management system for a few...

3,821円 With a Foreword by Jim Cora, former Chairman of Disneyland International "A leadership blueprint, applicable in any organization." -- Captain D. Michael Abrashoff, U.S. Navy (Ret.), and author of It's Your Ship "When I first arrived at The Walt Disney Company, I was surprised to find I had to go ...

1,192円 Handbook for managers and leaders in business and orginazations who seek to enhance customer or client experience.

17,079円 Improve the delivery of library services by implementing total quality management (TQM), a system of continuous improvement employing participative management and centered on the needs of customers. Although TQM was originally designed for and successfully applied in business and manufacturing se...

8,787円 How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for the new campaigner and the experienced communicator alike, it explores what works (and what doesn't) and shows how to use principles and strategy in campaigning as a new form of public politics. A...

393円 This e- book is designed to provide you a compact and workable approach to secure proactive, first mover advantages when trying to maintain your sanity and control while serving demanding stakeholders and customers. The integrated approach proposed will give you a comprehensive roadmap of process...

10,943円 Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books whic...

2,314円 With customer loyalty weighing in as the most valued commodity in the workplace today, we'd all like to know how to create lasting emotional connections to keep clients personally satisfied and eager to do business with us. In this followup to Take Charge of Your Mind John Selby presents his 4ste...

1,207円 Is your organization ‘committed’ to customer service, yet struggling to retain its customers? If so you are not alone. While most companies place heavy emphasis on the acquisition of new customers, most fail to provide outstanding value to those customers they already have. When customers feel th...

1,326円 Do you want to dominate the competition?*Do you want to grow more business? *Do you need to learn how to “close?”*Do you have a sales formula that works for you? Own The Zone is a must read for business leaders, professionals and entrepreneurs interested in growing their businesses. Unlike many s...

4,179円 The bestselling sales classic! Revised and expanded to help you supercharge personal and team performance in today's ultra-competitive sales environment "People make buying decisions emotionally and justify them logically." That shrewd, timeless insight from the first edition of this bestselling ...