451円 If you’ve ever thought that you’re the only one who truly cares about service and you’re not sure how to maintain momentum in your organization, ‘The Customer Service Zoo’ may be just what you need to look at things with a fresh perspective. It’s an easy to read parable with a light hearted appro...

451円 Let’s face it…customer service isn’t sexiest subject and Catherine DeVrye, author of the #1 best seller ‘Good Service is Good Business’, admits her latest title may be regarded as flippant, politically incorrect or potentially dent her reputation as a respectable business author. However, she’s w...

3,800円 Guter Service funktioniert in vielen Unternehmen nach dem Zufallsprinzip. Wenn ein Mitarbeiter seinen schlechten Tag hat, hat der Kunde eben Pech gehabt ... Wir alle könnten zur Genüge unsere eigenen Erfahrungen mit der Servicewüste beisteuern. Zeit also, die Dinge grundlegend anzugehen und Servi...

827円 Why are surveys annoying, badly written, and provide ambiguous results? Because they ignore the 9 Principles of psychology! The Survey Playbook is a how-to guide for those who want to create a successful survey and an entertaining explanation of bad survey practices for those who fill out surveys...

150円 Running a business has never been so... sticky. In this hilarious, bite-sized business fable, a young entrepreneur sets out to conquer the world one cup at a time ー starting with a folding table, a pitcher of lemonade, and absolutely no idea what he's doing. From pricing disasters and family lab...

2,488円 More than 70% of customers consult online reviews and take them very seriously. A disgruntled customer on Yelp might have more clout than a guidebook, magazine, or newspaper. This review-driven marketplace terrifies many businesses. But some have learnt to navigate and profit from customer review...

1,769円 Do you feel that you are blocking your team's creative potential? If so, Dangerous Leadership for Innovation is the book for you. This practical guide to innovation and creativity not only shows the reader how to define and focus their team's creativity before implementing their innovation ambiti...

343円 This book is a great and practical guide in developing a company's customer service program from scratch. In some cases, there may be a need to improve on an existing one that is deficient in many ways. It will help a companyーlarge or smallーto determine how their customer service program should...

1,205円 The Ultimate Guide To Building A Responsive Subscribers List DISCOVER secrets on how you can build your own army of loyal subscribers!!! Table of Contents Chapter 1: What Are Subscription Sites? Chapter 2: 3 Ways to Get People to Subscribe to Your Website Chapter 3: Quality over Quantity Chapter ...

17,410円 As business becomes increasingly globalized and China establishes its growing role in the international business environment, developing an understanding of the complex culture is important to anyone acting in the global arena. This book offers readers a thorough and nuanced resource to that end,...

496円 Barnum generally conducted his business enterprises in a virtuous manner, respecting his customers and making sure they were satisfied. Indeed, he was among the first to appreciate fully -- and to articulate -- that an honest approach was the most reliable path to long-term wealth. He was, in oth...

581円 Perfect for class use in management schools, schools of tourism, and applied English language classes (ESL & EFL). Teacher slides, exercises, and other teaching material can be obtained from qbook.org for teachers. If you are working in the international tourism industry, this book can help y...