450円 Today listening skills are more important than ever before. With the increased cost or products and service, mistakes or misunderstanding can waste a lot of time and resources. In the business world, miscommunication can costs millions of dollars in lost revenue and lost time. In your personal li...

900円 The telephone can be your greatest friend or your worst enemy. It all depends on how you use it! You would be surprised at the number of times the telephone either makes or breaks the customer relationship. How it can make things so much better or make them so much worse. Often it is just one sim...

900円 Frontline Personnel are the people who interact with our customers each and every day. They are our first line of contact and very often how they interact will be the difference between satisfying a customer or having them walk out the door. Training Front Line Personnel in Customer Service Techn...

900円 Customer Service Skills are among the most sought after skills in the world today. Known to make people more productive and businesses more successful, people with these skills are often more secure in their jobs and higher paid as well. Whether you are looking to improve your current skills or l...

900円 What do you do when problems occur? How do you respond to difficult or negative situations? The way we respond to problems or negative situations can mean the difference between losing a valuable customer or creating a customer for life! Smart businesses look at customer service problems as oppor...

900円 No two people are exactly the same and if you try and use the same approach with everyone you will not be successful! Learn how to quickly discover the best way to approach any kind of customer so that you can provide the very best customer service experience.

900円 Repairing the equipment is just part of the job for a good technician. You must also "repair" the relationship with the customer. Customer Service Training for Service Technicians provides you with customer service training focused on the role of the technician. Learn how to use your interpersona...

450円 ¡La guía completa sobre cómo medir los niveles de cetonas en la orina, la sangre y cómo entrar en cetosis más rápido! ¿No está muy seguro si se encuentra en cetosis? ¿Pero tiene fatiga, sed, gripe y mal aliento? ¡Ha seguido una dieta cetogénica durante algunos días! ¿Está buscando una guía comple...

1,250円 Discover how to create a powerful and highly effective sales process with the help of this comprehensive guide! Do you want to learn how to streamline your sales process and improve your business model? Looking for practical, step-by-step strategies for taking your business to the next level? The...

1,146円 An elegant demolition of the supermarket miracle, this book charts the impact that supermarkets have had on every aspect of our lives and culture. Did you know… Almost 50% of supermarket fruit and vegetables contain pesticide residues? UK supermarkets make 40p on every 〓1 spent on bananas while...

14,592円 This book explores how traditional retailing operates in the new competitive environment of a combined e-tailing and brick and mortar marketplace. In drawing together the cutting-edge research of a global group of experts in the field of consumer behavior, this volume addresses questions such as:...

10,280円 This comprehensive volume aims to further research and theory development in visual marketing. By bringing together leading researchers in the field, it strives to contribute to the establishment of visual marketing as a coherent discipline. The chapters represent an array of issues in visual mar...