2,690円 This invaluable resource is the training manual you need to give your employees the thorough training, review, and--if necessary--overhaul they need in the vitally important area of customer service. If their interactions with you and your employees were the only things your customers knew about ...

1,320円 As the days of casual business practices come to an end, many in corporate America find themselves unaware of formal business behavior. From business dress to formal correspondence to dining, todays businessperson must know how to properly present him or herself. Career-oriented people realize th...

1,693円 Have you ever been in a situation in which you were caught off guard, left speechless, or, worse yet, put your foot in your mouth? So much depends on being a lady. A true one knows that the question, “How are you today?” isn’t an invitation for her to unload the day’s ordeals. She knows that her ...

2,985円 The Definitive Guide to Professional Behavior Whether you’re eating lunch with a client, Skyping with your boss, or meeting a business partner for the first time--it's all about how you present yourself. The Essentials of Business Etiquette gives you 101 critical tips for improving behavior in an...

2,334円 In Company Manners, Lois Wyse gives the ploys, power plays, and protocols that have nothing to do with Emily Post and everything to do with making it to the top in any corporation. Company Manners will show you: • How to survive and win despite mergers, acquisitions, reorganizations, shakeouts, a...

383円 The bottom line is this: the workplace is a minefield of business jargon that people bandy about on a daily basis. From indecipherable abbreviations and business terminology, to buzz words, motivational phrases and more, it can all start to sound like everyone around you is speaking another langu...

1,764円 Most people would agree that thoughtful behavior and common decency are in short supply, or simply forgotten in hurried lives of emails, cellphones, and multi-tasking. In Choosing Civility, P. M. Forni identifies the twenty-five rules that are most essential in connecting effectively and happily ...

1,991円 Being a gentleman isn’t just being a nice guy, or aconsiderate guy, or the type of guy someone might take home to meet their mother.A gentleman realizes that he has the unique opportunity to distinguish himself fromthe rest of the crowd. He knows when an email is appropriate, and when nothingless...

1,693円 Everything you need to know for any occasion - dinner parties to tailgate potlucks. Here’s a thought. Entertaining isn’t just something that happens when the ladies decide to break out the good china. Any gentleman who enjoys the company of friends, a delicious meal, or a great drink should know ...

1,054円 The author of this book is a native Chinese.He is a cross-cultural training expert, Business in China pioneer trainer, and soft-skill trainer for Fortune 500 companies as well as a Theory of Constraints Management consultant. This book is a one- stop guide for you to practice appropriate and fine...

796円 We are all expected to behave 'like professionals' while at work; to know how to conduct ourselves in every situation. But what exactly is professional behaviour? And should we always rely on Western manners and etiquette, even while interacting with diffrent cultures? People's ideas of what prof...

1,494円 Gain the knowledge you need to maneuver any dining situationーfrom a casual meal of fried chicken to a seven-course dinner at the finest restaurant in the world. A Lady at the Table will give any woman the knowledge she needs to maneuver any dining situation - from a casual meal of fried chicken ...