7,162円 Institutions have regimesーpolicies that typically come from the top down and are meant to align the efforts of workers with the goals and mission of an institution. Institutions also have practicesーday-to-day behaviors performed by individual workers attempting to interpret the institution’s mi...

1,321円 What is a power question? A power question is one that directly yields the desired answer(s). These are not the answers you may think you want; rather, they are the ones you need. To perform effectively and provide an environment in which to grow in your world, you need to formulate questions. No...

1,500円 Un guide pratique et accessible pour apprendre à donner et à recevoir un feed-back en toute tranquillité ! Dans un monde professionnel où l'exigence est de plus en plus forte, il est fondamental d'obtenir un retour sur son travail afin de s'améliorer et de dépasser ses faiblesses. Suivant cette l...

903円 The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests of both the business and the customer but this sometimes is more difficult than it should be. The chief problem is that the business, the employee...

1,318円 The goal of any speaker is that when they give their speech their audience hangs on their every word. In order to make this happen, we need to find ways to organize our speech so that we can both capture and hold our audience's attention from start to finish. What You'll Find Inside: * BACK TO BA...

3,582円 Screen to Screen Selling is one of the most powerful tools you will ever use. It’s on your desktop, your laptop, your tablet, and your smartphone. It puts face-to-face accessibility at your fingertips, delivers high impact at a low cost, and opens up a whole new world of sales possibilities. From...

451円 Social Intelligence Provides the Single Greatest Path to Reach Your Ultimate Potential. With an enhanced social intelligence, you can live a vibrant, enhanced, and successful version of your life. You can live like the best version of yourself: with greater empathy, with social skills, and with a...

5,800円 Wir erleben einen "visuellen Tsunami", Bildelemente prägen immer stärker das ausufernde Medienangebot. PR und Marketing sind deshalb gefordert, Interesse durch packende Geschichten und passende Bilder zu wecken. Storytelling - derzeit die erfolgreichste Technik moderner Unternehmenskommunikation ...

3,463円 The newest, most successful strategies for landing the saleーbased on the latest discoveries in neuroscience and consumer psychology BrainScripts for Sales Success explains consumer psychology to teach you how to personalize and enhance an approach and use basic, primal responses that are subtle ...

688円 The people on your businesses front lines, that is the people who interact and meet your customers every single day, need the skills required to not only properly interact with those customers but to assist them and make the right decisions and choices to provide a world class customer experience...

1,400円 Besprechungen, Konferenzen, Meetings – die Namen sind vielfältig, aber das Ergebnis ist oft das gleiche: gähnende Langeweile und unergiebige Endlosdiskussionen. Das Buch zeigt Ihnen in 30 Minuten, wie Sie aus lästigen Arbeitsunterbrechungen effektive Gesprächsrunden machen: Eine professionelle Vo...

350円 Mit dieser bewährten Methode können Sie einfach auf andere Menschen zugehen und ein gelungenes, bereicherndes Gespräch führen. Würden Sie lieber einen lebendigen Frosch verschlucken als einen fremden Menschen anzusprechen? Möchten Sie bei Vorgesetzten und Kollegen als die sympathische, freundlich...